W14 飯店 - 倫敦

- Location: Good (close to West Kensington & Baron's Court stations) - Room: Small but functional; Very clean - Breakfast: Good variety & quality - Service: Polite & helpful staff

Barely acceptable in that: (1) shower head mode cannot be adjusted, (2) shower tray drain does not discharge fluently and on time, (3) foul smell emitted from shower tray drain making the whole room filled with foul smell in the night. The worst of all is that we did report the problem to front counter in the morning of 30 Oct. However, nothing has been changed when we back in the late evening of 30 Oct. The rooms should be thoroughly checked before customer come and should follow up the customers feedback immediately. Breakfast is good and health.

Overall a clean, practical and functional room. Shower was very good. I turned off the air conditioning but air kept blasting all night above the bed so not ideal. I stayed two nights, paid for breakfast but received none due to COVID delivery situation and received no offer of refund or any other alternative service. The room was not serviced in the middle day which I found to be strange as the booking stated they cleaned every day unless the customer did not want to be disturbed.

I didn’t stay at this hotel, I thought my reservation had been automatically cancelled do to Covid-19. Like who is staying in hotels right now!!! I had no reminder reservation email prompting me to cancel. I have been charged for a no stay! I have tried to contact hotels.com for a refund but have not heard back. Really upset and annoyed that o have been charged for not staying in a hotel during this global crisis when everything is cancelled and everyone is social distancing. I live in Wales so I’m not even allowed to leave my country 😡

Visited during lockdown as it was closer to work. No food available on premises even though it was advertised that breakfast wasn’t included in the price. Stayed for 3 night, there was dirty linen on the floor and in bags for the whole duration of my stay, rubbish bags left outside of other guests rooms that was not removed also, house cleaning did not come on none of the days I stayed there, good locations, lots of restaurant options nearby, clean room & bathroom

Free continental breakfast with a great coffee machine and plenty of choice in a Kensington hotel? Amazing. Affordable and in a great location. Really helpful staff members with a 24hr reception and bar behind them. Vending machines and restaurant recommendations. Brilliant for the price. Even has a lovely street view.

Not the most comfy beds, but fine for a couple of nights,

Great hotel, very good considering the price with the room and bathroom being lovely! was a few mins from the nearest underground making it a great and accessible place to stay when visiting London. Thank you

The staff was friendly and the hotel was clean and cozy. I had a single room and everything's great. However, there are no toiletries provided by the hotel, not even toothbrush so travelers might need to bring everything and the choices for breakfast wasn't so fancy, a bit disappointed on the breakfast.