So the location is great-- it's near Riksmuseum and the Van Gogh museum, but that is about it.
I checked-in around 12 or so and was told my room was not ready yet and almost immediately asked if I want to upgrade my room to a better suite-- which I hasn't even seen my original room yet.
Later that day when I come back I was finally able to go into my room-- which has an rattling-noise AC system, a flicking light in the bathroom which I do not understand why the housekeeper never report, and a wifi that doesn't allow me to watch a full youtube video.
And since I wanted just peace after a long day I did not bother to tell the hotel staff, and they never asked how's my room either... Just a big disappointment for a four-star hotel.
Out of five staff I've met only two was helpful to me, and the room was just okay for a four-star, and the full experience was just plain not-okay.
Will never recommend this hotel to friend and family.