Friendly staffs with charming smiling face, and responded to request with high efficuecy. Room is trendy and clean, and I got a free English newspaper. Breakfast at the garden is simply spectacular!
jc liu
Expedia 真實旅客評語
6/10 不錯哦
2025年1月23日
Could be better
It’s my favourite hotel but the maintenance is not upto the mark. Aircon wasn’t functioning well- room temperature kept going higher inspite of lowering the temperature at the controls. They got to do better if I have to continue my patronage. Service by Mr Dhoni at the restaurant was highly commendable, people like him making me to revisit but the upkeep with the maintenance has to balance. I’m willing to give one more chance- if it remains the same or worsens- I will have to make other choices
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Felix
Felix,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
Incredible hotel - but give the fish a better tank
Absolutely amazing stay
Hotel is just beautiful.
I just can’t bear to see exotic fish living in such small bare empty tanks - no plants, no rocks, just emptiness and bright Lights 24/7
thats not how they live in real life.
I would prefer to see an incredible statue of picture than the fish in such awful desolate lonely conditions.
Marjolein
Marjolein,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Worth the price
Kamar bersih bagus
Namun hotel bangunan tua
Ada bath tub di kamar tapi airnya terlalu pelan untuk mengisi
Menu breakfast mostly traditional
Harga sangat ok utk fasilitas
Maria
Maria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月23日
Keisuke
Keisuke,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月8日
The hotel is quiet even though it’s in the middle of town. We stayed at this hotel for years now. But we noticed the services are significantly downgraded this time. When you get in the hotel, there used to be lemongrass smell all over the place, then welcome drink and cold towel. Now there are no more aromatic smell and no more welcome drink nor cold towel. Small gesture but it was the reason why we go back to this hotel. When we get to the room, the carpet is dirty and musty smell and hotel only provided one bathroom towel, it used to be two sets of towel, large medium and small for face towel. Such a let down as we are very looking forward to stay in this hotel. I guess we will stay somewhere else next time we are in Surabaya.
Elizabeth
Elizabeth,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月30日
MOHAMED
MOHAMED,3 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月28日
Shahul Hameed
Shahul Hameed,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月9日
patrick
patrick,6 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月3日
Overall it is a nice Hotel but there are room for improvement. The wifi in public areas varrie alot. Several times our room key didnt work There could be sunshades by the pool since its very warm and to avoid sunburn. Finally it would be nice to have a beer without trying to hide it
michael
michael,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Nicholas
Nicholas,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月17日
Onze vakantie op Java is begonnen in Surabaya.
We zijn begonnen in Bumi Surabaya City Resort.
Wat een geweldig personeel hebben ze daar. Zo gastvrij en vriendelijk. Mooie opgeruimde kamers en een heerlijk zwembad.
De mensen van de koffiebar en het restaurant waren zo leuk, lief en gezellig. We hebben daar heerlijk gegeten en koffie gedronken. We hebben met iedereen gelachen en voelde ons meer dan welkom.
We zijn er een week geweest en hebben een perfecte tijd gehad daar. Een echte aanrader en beter dan de grotere gevestigde hotelketens.