Our trip was awesome and relaxing. Staff is great, and anything you need you can ask for via text and they get it taken care of quickly. The breakfast was also great.
Sergio
2 晚家庭旅遊
10/10
mario
1 晚旅行
10/10
Caroline
2 晚旅行
8/10
N/A
MARIA
3 晚家庭旅遊
10/10
Check-In was quick and excellent customer service.
Richard
1 晚家庭旅遊
10/10
Leemar
2 晚旅行
2/10
There was huge disconnect between what I booked on hotels.com vs. what I actually got when I checked in. I am a family of 6. I booked a 2 queen room. When I checked into the hotel they gave me an accessible 1 king bed. I didn’t know until I actually brought all my luggage up to the room. Called the front desk to fix this mistake and the front desk said that because I booked with a third party (hotels.com) it came over into their system as an accessible 1 king bed and that there were no more 2 queen beds available. The only thing they could do for me was give me extra bedding. We were 6 bodies in that hotel room. Very upsetting and frustrating especially because I have 4 kids.
Tricia
1 晚家庭旅遊
8/10
Ronda
1 晚好友同遊
10/10
Michael
1 晚旅行
6/10
This is my second stay at this hotel in the last 6 months and not completely satisfied. On this trip, upon arriving to our room, we noticed that both the bathroom sink and bar sink were clogged. Every time we needed to wash our hands of use the sink it filled up quickly and took an extremely long time to drain out. This is definitely an issue that the housekeeper should have addressed before allowing a new guest to check in.
真實旅客
1 晚家庭旅遊
10/10
Great place to stay and relax.
Jacob
2 晚旅行
8/10
Robert
1 晚旅行
8/10
Kent
5 晚旅行
10/10
Viviana at the front desk was the best.. super friendly, professional.. made us feel welcome right when we walked-up!.. The room was super quiet, everything was clean and comfortable, lots of water pressure.. great shower. We'll be back for sure. Thank you!
Jeff and Tahsha M.
Jeffrey
4 晚家庭旅遊
10/10
Samantha
2 晚旅行
10/10
Enjoyed our stay. Easy access to the airport.
Sally
1 晚家庭旅遊
6/10
Miao
2 晚旅行
10/10
Donald
2 晚旅行
10/10
Convenient location to shopping and attractions.
CYNTHIA
1 晚家庭旅遊
10/10
Good location, hospitable
Rick
2 晚好友同遊
2/10
I just want to preface, this one star review was solely based on the experience at check in. I arrived around 4:20pm on Friday March 28th. I spoke to a Hispanic lady at check in (didn’t catch her name unfortunately) and right when I handed her my ID, she claimed I didn’t have a reservation and that it was canceled?
How did I have a canceled reservation but there’s no reservation under my name? She said “you have no reservation. Step aside so I can help the other guests. Call Expedia.” So, I’m chatting with Expedia and my brothers on the phone with customer service and both agents we spoke to said we have a reservation and we never canceled it. I went back to the Hispanic agent and she said “nope. Expedia just put in your reservation. Not happening. We’re sold out. Talk to Expedia”
I was so upset. It wasn’t until my brother who was able to get an agent that transferred the call to another front desk agent “Crystal” who said we have a reservation and that we can check in. So, we check in with Crystal who by the way was standing next to the Hispanic agent and we basically said “what happened? Because I’ve stayed at this hotel multiple times and have never experienced this…?” She basically said we had a reservation the whole time and mind you this ordeal was a good hour.
Crystal was super helpful and the hero that day. She checked us in quickly and she’s always super accommodating and friendly but it’s just that other agent who just didn’t care. Later that day it was confir