安大略機場大使館套房飯店 - 加利福尼亞安大略市

It was consistently amazing.

Good stay, very comfortable and excellent service. But elevator carpet was old and dirty

Terrific property and staff. Unfortunately I observed a trail of "drips" across the lobby into the bar area and the following morning they were still there. Not the level of housekeeping I would expect. Other than that, a lovely hotel.

Not the best embassy Suites I’ve stayed in but it was nice. The beds weren’t that comfortable. The service and cleanliness were great. Like all Embassy suites, there was a full breakfast with omelettes offered which was nice. Airplanes and train noises through the night.

I've stated many Hilton hotels and this was by far the worst from the moment we got there. There was only one person working the front desk that was rude and seemed overwhelmed. The other guests in the lobby where like a dance team of young girls and mothers that were drunk and uncontrollable. We got to our room and it was filthy. I ended up going to buy disenfecting wipes to clean the room. Then when i was putting my kids to bed i saw shadows under the sheet. I lifted it and was disgusted to find no mattress protector snd hair and stains on the mattress. When I called the front desk to address this the front desk manager assured me that they don't have mattress covers at their hotel. Absolutely ridiculous... I've never stayed at a hotel that did not have a mattress pad covering the mattress plus a proper sheet. After arguing with her she finally contacted housekeeping and found out she was wrong and had someone come and redo our beds. That was a huge red flag as far as the cleanliness of hotel. Stay at the Marriott next door. Ive stayed there too on another trip. Its cheaper, cleaner, and much better service.

Excellent

Parking was a challenge. I hear they're going to start charging for parking. Not to happy about it. False fire alarm, interrupted sleep. Overall still happy with this site.

The good: Staff were friendly. Hotel restaurant staff and food was fine. The bad - room was not cleaned for 2 of the 4 day stay, even though I asked front desk staff (3 different persons) to please have room cleaned, which they said they would. On the 3rd attempt in the evening housekeeping did eventually show up and the excuse was that the person who was suppose to clean that floor called in sick. I have had nothing but positive experiences in staying at Embassy Suites across the country but I will never stay here again.

Great hotel and staff. Even with lots of familes checking in for the soccer tourney, the staff was amazing.

Booking with Hotels.com gets you the hotels leftover rooms. The service suck and you get treated differently in comparison if you would of booked online with that hotels own website.