Our trip was awesome and relaxing. Staff is great, and anything you need you can ask for via text and they get it taken care of quickly. The breakfast was also great.
Sergio
Sergio,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
mario
mario,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Caroline
Caroline,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 23 日
N/A
MARIA
MARIA,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
Check-In was quick and excellent customer service.
Richard
Richard,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 16 日
Leemar
Leemar,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 9 日
There was huge disconnect between what I booked on hotels.com vs. what I actually got when I checked in. I am a family of 6. I booked a 2 queen room. When I checked into the hotel they gave me an accessible 1 king bed. I didn’t know until I actually brought all my luggage up to the room. Called the front desk to fix this mistake and the front desk said that because I booked with a third party (hotels.com) it came over into their system as an accessible 1 king bed and that there were no more 2 queen beds available. The only thing they could do for me was give me extra bedding. We were 6 bodies in that hotel room. Very upsetting and frustrating especially because I have 4 kids.
Tricia
Tricia,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 8 日
Michael
Michael,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 28 日
Needs maintenance
This is my second stay at this hotel in the last 6 months and not completely satisfied. On this trip, upon arriving to our room, we noticed that both the bathroom sink and bar sink were clogged. Every time we needed to wash our hands of use the sink it filled up quickly and took an extremely long time to drain out. This is definitely an issue that the housekeeper should have addressed before allowing a new guest to check in.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 5 日
Samantha
Samantha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 4 日
Enjoyed our stay. Easy access to the airport.
Sally
Sally,1 晚家庭旅遊
Orbitz 真實旅客評語
6/10 不錯哦
2025 年 4 月 2 日
Miao
Miao,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 1 日
Donald
Donald,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Convenient location to shopping and attractions.
CYNTHIA
CYNTHIA,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 31 日
Good location, hospitable
Rick
Rick,2 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 29 日
I just want to preface, this one star review was solely based on the experience at check in. I arrived around 4:20pm on Friday March 28th. I spoke to a Hispanic lady at check in (didn’t catch her name unfortunately) and right when I handed her my ID, she claimed I didn’t have a reservation and that it was canceled?
How did I have a canceled reservation but there’s no reservation under my name? She said “you have no reservation. Step aside so I can help the other guests. Call Expedia.” So, I’m chatting with Expedia and my brothers on the phone with customer service and both agents we spoke to said we have a reservation and we never canceled it. I went back to the Hispanic agent and she said “nope. Expedia just put in your reservation. Not happening. We’re sold out. Talk to Expedia”
I was so upset. It wasn’t until my brother who was able to get an agent that transferred the call to another front desk agent “Crystal” who said we have a reservation and that we can check in. So, we check in with Crystal who by the way was standing next to the Hispanic agent and we basically said “what happened? Because I’ve stayed at this hotel multiple times and have never experienced this…?” She basically said we had a reservation the whole time and mind you this ordeal was a good hour.
Crystal was super helpful and the hero that day. She checked us in quickly and she’s always super accommodating and friendly but it’s just that other agent who just didn’t care. Later that day it was confir
Francisco
Francisco,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
Sokha
Sokha,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 27 日
Aaron
Aaron,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 26 日
Sierra is the best!! Amazing customer service
Alexander A Astts
Alexander A Astts,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
Very beautiful ans staff was amazing and breakfast
Elizabeth
Elizabeth,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 23 日
It was serene and nice!
Gustavo
Gustavo,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 27 日
moises
moises,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 2 月 24 日
I was double charged gratuity. Front desk person couldn't help and no call back from mgr on Monday. Room service was bad, had to go downstairs to order because no one picked up the phone. Waitress was talking to coworker and had bad attitude. Same person brought up food. Normally we love Embassy Suites. We'll just avoid Ontario CA
George
George,1 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 23 日
We chose this hotel for the indoor pool and spa. The spa was out of order and when we went to use the pool it was closed for cleaning. Room was nice, restaurant was very good. Breakfast was good. Our only complaint is that we were unable to use the pool and spa.