It is not 5 stars hotel, you cannot expect that much, however, the hotel has good location, there are 2 underground stations, some restaurants and grocery stores around that place. It is very convenient. If you are looking for clean, and convenient hotel to stay, I strong recommend.
TUNGCHENG
TUNGCHENG,6 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 11 月 30 日
房間清潔要另外收費的
Check out後 行李最多放1小時
Kin shing
Kin shing,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024 年 10 月 27 日
Very bad!
It was terrible to stay there ,it was underground with strong smell like stale banana and you can't fresh the air of the room..
Qinrong
Qinrong,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023 年 9 月 28 日
Not a hotel
It should not be called a hotel. It's just a room of less than 10 sq m with a bed and bathroom. No chair, no cleaning service, no air-con, no restaurant, no breakfast, no WiFi .Telephone not connected, fan broken. It's absolutely not worth £182 per night (excluding tax). We hardly stayed for 2 nights despite 3 nights were paid. The worst hotel experience ever had in lifetime.
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2016 年 2 月 10 日
Hui-Ju
Hotels.com 真實旅客評語
4/10 一般般
2015 年 9 月 30 日
真實旅客
Hotels.com 真實旅客評語
4/10 一般般
2014 年 5 月 22 日
Really small bath room...
真實旅客
Hotels.com 真實旅客評語
4/10 一般般
2013 年 10 月 18 日
真實旅客
Hotels.com 真實旅客評語
6/10 不錯哦
2012 年 9 月 15 日
真實旅客
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 15 日
Raman
Raman,1 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 6 日
Fatima
Fatima,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 5 日
Great staff, downhill after check in… sorry 😕
I hate being negative about places but I was asked to leave a review and I’m not going to BS. The staff member I met was very nice and helpful I have nothing bad to say about him. The room cost me £50 so I wasn’t expecting the Plaza standard!
paul
paul,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 28 日
The outside of the hotel building seems to be ok but everything inside the hotel is too old and filthy. The mattress was very old and covered in stains; so were the carpets of the room and the entire floor, actually. The floors are too old and squeaky, and so are the doors of the rooms. It is impossible to get a sleep because of the all the noises you hear from the hallway or the other rooms. Total disaster and not worth the money you pay for your stay…
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
Great experience. Great area. Great service
Nice people. Great Area. Accomodations were lovely. Communicative staff and very helpful and accomodating. This place let us check in speedily, check on us throughout the stay and the facility was nice enough.
Cassandra
Cassandra,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 14 日
Weekend break. Would have liked to have a kettle in room. It was advertised on the website.
Jaimes
Jaimes,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 9 日
Terrible stay.
Terrible stay. The room was very dirty. It smelled like cigarette smoke and cat urine. The bed sheets had a bad odor and were wrinkled, as if they had already been used. The toilet was filthy, and the sink was clogged—it would fill up while brushing my teeth. The entire bathroom had a terrible smell. The carpet was also extremely dirty.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 8 日
I was worried about staying here because of previous bad reviews but for the price I paid in the location. It wasn’t bad and the service was amazing. They always wanted me to be comfortable and have the best stay possible so if you’re looking for something in this location at a low rate I think this is a decent choice
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
great hotel location
Location - great, room-clean; there was no hairdryer, but we got one upon request at the reception. The was also no tea kettle in the room to boil water; there is very little space in the shower but we fit in, the water is good, maybe there could be as many shampoo packets as there are nights of sleep...there was no soap or shower gel... could use more towels.
Alma
Alma,4 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 17 日
真實旅客
3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 5 日
Not good experience
Polite reception. Clean beds. But broken toilet seat, dirty toilet bowl, strong smell of cigarettes in the room.
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 25 日
No blind or curtains
Was provided a room with no blinds or curtain. In summer this means being woken up by sunlight by 5:00, never mind not having privacy.
Shane
Shane,2 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 15 日
Opportunity for improvement
The pictures of the room and its aesthetic are not true; the hotel only uses part of the building shown. The pictures of the rooms and restrooms are inaccurate. My room (106) had a terrible toilet with no space between the hand basin and the toilet; you would literally have to sit sideways to use it. The toilet was very tiny, a detail not included in the hotel room pictures. There was no room service as claimed. We spent two nights, and our room was never cleaned once not even to dispose of waste or change the bins. Both the room and restroom bins were never emptied. Zero percent value for my money; if I could, I would have checked out.
The hotel needs to do better. You'll be constantly awakened by the noise and vibration of doors closing next to your room. The room also lacks a functional night light; you either sleep in the dark or with the full light onthose are your only options. In all, it was a terrible experience. I paid less for a 3-star hotel in Spain and enjoyed my stay there. Craven should inform prospective customers of the true condition of their property with well-detailed pictures.
Yusuf
Yusuf,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 14 日
Barrie
Barrie,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 12 日
I booked 2 x deluxe rooms. In my wildest dreams i could not imagine how they could describe our rooms as deluxe. The one I actually stayed in was more of a small box room. There was 2 bath towels provided for 2 of us but no hand towels. . The TV did not work in either room and we pointed this out to receptionist who said he would sort it out (he didn't). There was 1 teabag, 2 coffee bags and no spoons and this was just put on bedside shelf loose (no presentation). Black mould along the lower part of wall where radiater was.window only opened about 2-3 inches and no fan or aircon so quite hot in the room. Think the bed needed replacing as it creaked and groaned every time you moved so no definately not a deluxe room. Would I stay there again, probably not.