The air conditioning in room 304 does not work. Even with the curtains closed it was 31C on check in around 16:00 and by 20:00 it was still 29C and overnight never got below 23C.
I stay in the area weekly and have stayed in that room before (maybe 2 years ago) and informed staff that A/C didn't work.
Vomit on the ramp outside the front door, there since last week, had not been cleaned up.
No breakfast any more, but there is a good cafe (Ikon) around the corner.
G
G,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 13 日
Short stay hotel suited our visit as close to railway station
Christine
Christine,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 4 日
Good place for a nights kip
Stayed for 2 nights. Generally tidy and well maintained room. Decent sized and comfortable bed. Facilities such a fridge, kettle and coffee machine in the room. Decent barroom. Little bit noisy of an evening above the lounge but they provided ear plugs so sleep was not majorly disturbed. Walking distance of the station and Wetherspoons next door. Good location.
Rebecca
Rebecca,2 晚好友同遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 3 月 21 日
Rather noisy until 1am each night.
R P
R P,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 3 月 6 日
Ok for a mid week stay
Mid week stay was good overall. 3rd floor room had no noise from the bar but it is on a main road so some noise from road. Fantastic location. Isnt really a reception so in the morning no one about, no one answerd the phone number and no process to self checkout. Had there been a major issue not sure what would have happened. I just had to leave my key card and hope i can get a receipt emailed to me.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 23 日
The hotel is very well decorated & extremely clean. Our room was very nice & cleaned daily everything was lovely except for the fact that the room was very warm. We tried to turn the heating off but it was still very warm.
However we would definitely stay again as it is very convenient for visiting our daughter & the best hotel we have found in the area up to date & we have tried a few!
Lynn
Lynn,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 23 日
Great spot
Excellent, stay here regularly and love this place.
Robert
Robert,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 21 日
Lovely big room was spotless. No breakfast on site but the cafe opposite served great food
Ian
Ian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 7 日
I recommend this hotel. Location is excellent: a short walk to the train into London. The rail connection to/from Gatwick is good, one change at Clapham Junction. There are a bunch of coffee shops, pubs, and a grocery store closeby.
I was upgraded to a terrace room. It was super clean. The interior is modern and stylish.
My room on the top floor was quiet. There is a bar downstairs so at weekends the higher floors might be worth paying extra for.
The building security seems good. Two sets of secure rooms to get to each floor.
The staff are nice. Expedia hadn’t passed on the grade of room I’d paid for, however they accommodated me and actually upgraded my room.
The only con I have is that the bathroom mirror lighting is dim, a triumph of design over function. But it was a minor issue for me.
William
William,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 2 日
Noisy
You can hear the music from the bar in the room, which continues until 1am. Noise outside during the night. Woken up by clenaers chatting loudly in the corridoor outside our room.
Ann
Ann,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 1 日
Mark
Mark,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 1 月 31 日
The property is very good in term of service, cleanness, and staff, the most interesting is the location since it's close to train station, bus stations and major supermarkets.
Abdelhafiz
Abdelhafiz,4 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 25 日
Worst Ever Hotel Stay
Unbelievably loud music playing in the bar kept me awake until 1am. When I complained about this at reception I was told that I must have ‘chosen a loud room’.
The stay then became comically bad when at about 6am water starts flooding down from the ceiling in the corridor outside, with smaller leaks in my room. At this point I cut my losses and checked out. Awful.
Nicholas
Nicholas,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 15 日
Judy
Judy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 3 日
Impersonal, no lounge area, no staff visable just a bell to press. But...... a very modern hotel with good facilities. No breakfast but a discount at nearby cafe. Hotel is close to plenty of cafés, pubs and good bus/train service
Norma
Norma,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 20 日
Great access to London
Was great, no complaints. Receptionist was great but not 24 hour which I think it should be at these rates hence only 4* for service
Stephen
Stephen,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024 年 12 月 9 日
Steve
Steve,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024 年 11 月 27 日
The staff were really friendly and helpful on arrival and check out. The housekeeping team were lovely.
The room was very comfortable and the facilities excellent. The shower was wonderful!
Jonathan
Jonathan,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 8 日
A serene and groovy little bolthole, a little at odds with Surbiton’s fusty purgatory, but if you’re lucky you can make it from the hotel to the beautiful art deco train station without pausing for breath, and you will be away. Very good hotel. Highly recommended.
GREGORY
GREGORY,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024 年 10 月 28 日
Nice comfortable refurbished room, however there was no hot water in the morning so had to have a cold shower.
Janet
Janet,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024 年 10 月 27 日
I booked a "quiet" room but found that when we arrived at our room late evening below us was a nightclub! Which continued until 1am. I called the reception and was told they were fully booked and there was nothing that could be done. I was to complain on the monday, which i will do. The room was nice, just very disappointed. We got no sleep!