Have been billed 3 times for this stay, once through hotels.com (as expected) twice by the hotel, despite confirming the room was pre-paid on check in.
Despite significant engagement with the property, sending credit card and bank statements, two weeks later the issue remains unresolved.
Communication from the hotel has been non-existant, agreed call backs from the relevant department are never made. Front of house staff and management appear unable or unwilling to resolve, no recognition of the inconvenience this has caused.