Arrived to check in - waited 10 mins or so. Room wasn’t ready, which is fine, but when I came back, had to wait another 10 mins and then reception weren’t sure if my bag was with them or taken up to my room.
It wasn’t in my room so had to ring down (twice) to chase it as I was in a rush, so another 20 mins before I could even change.
Also, the rooms have no iron, just a hand-held steamer which really didn’t cut the mustard so felt vaguely scruffy as I went out for the evening.
Hotel is magnificent, in a convenient location, and I’m sure the issues I experienced were one-offs but when paying over £400 for a room, expect better.