House keeping was awful. Some days didn’t get new water bottles. They would just roll up dirty towels and put back on shelf (still wet). The lobby is a party every night with a ton of people not staying at hotel. Chaos all over. Breakfast mediocre.
真實旅客
5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Gary
Gary,5 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月16日
Needs lots of repairs
Very run down hotel in need of repairs. Hard to imagine this is still a 5 star hotel.
The decor is beautiful and you can see this once was wonderful but it is in need of new mirrors, sinks, tubs all which were chipped and deteriorating. Plus the pillows were throw pillows inside queen sized cases and incredible uncomfortable. We aaked for extra pillows so we could try to sleep comfortably but even the mattress was outdated. Our mini fridge was broken and blowing hot air. We were told its not supposed to keep items cool but to maintain freshness which made no sense.
We needed it for medication and we were told to bring meds to hotel kitchen to store during our stay. We asked if we could get ice for the ice bucket in our room but we were told theres no ice available in the hotel so we bought our own daily since we were worried we would have our medication lost/stolen.
We love Riu hotels, especially in Cancun but this hotel is NOTHING like the Rius we have stayed in. It was very disappointing to say the least.
Edited: I have photos of repairs needed but I'm unable to upload them
Cathryn
Cathryn,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Will stay again
We enjoyed our stay
Derek
Derek,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
Solid hotel for business
Comfortable room and good amenities in good location
alon
alon,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月15日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月14日
RIU Panama 2024
I have stayed there for the last 4 years when on business and always have a great stay. Breakfast is the best part. The staff is friendly and it is a very busy place at times. The only thing I would say was a negative for me personally was the bed, it was very hard and I had difficulty sleeping on it. Otherwise bring a bar of soap as they only have a liquid in a bottle.
David
David,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Bonita
Bonita,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
真實旅客
6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月11日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月9日
excelente
Etlin
Etlin,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月8日
Gladys
Gladys,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Adriana
Adriana,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
Maria i
Maria i,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月6日
nicholas
nicholas,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Place to stay in Panama
The only thing I don’t like we’ve to do valet parking, and have to pay and wait, on busy days the wait is sometimes longer