Check in wasn’t good , the directions to the room wasn’t clear, after 15 min of walking round the castle with two heavy bags we had to phone reception and ask them to come and help us .
While walking round the castle we say lots and lots of dirty plates, cups glasses, left over food, outside peoples rooms and on windows sills.
The stairs to our room were very difficult to get up.
I ordered a bottle of bubbly and two glasses to the room as a SUPRISE for my husbands birthday. It never arrived even after me speaking to reception to ask if they could bring it up , when we checked out they tried to charge me for it.
The room was dusty and the pot for tea coffee ect was absolutely filthy. Broken ornaments in the room, poor lighting , hardly any coat hangers, lack of attention to detail from house keeping, I would say, stains on the table and a very worn chair in the room.
We stayed in the courtyard a few weeks ago and the room was amazing, we paid over £100 extra for this room and it was very poor.
The staff are amazing, all extremely friendly, extremely helpful, polite, , the breakfast was very good , the cocktails in the library are lovely.
We will definitely come back , but would only book to stay in the courtyard now, unless there is some updating work done in the castle rooms.