At first I couldn’t find a way out to road. No sign ‘Exit’ enable me to drive out easily especially when it was dark.
It was almost impossible to close the blind in bathroom. I couldn’t dare to stand in bath naked in front of window where residents or staff could see me. I just managed to reach blind cord using my finger tips as the the cord was 2/3rd way up the window in Room 5. Short people, like my partner, couldn’t reach it at all unless he climbed onto window sill - no way as he was 85 years old. Blind should be left diwn at our arrival.
Bathroom apart from blind was good but poor designed and not good for safety as there was no grab handle in bath area. My partner again couldn’t use bath/shower as due to his age he has poor balance. I found it uncomfortable to use the shower as my face had to be close to wall at bath end because the shower head was too short to wall so I was unable to relax under the shower due to curved bath end.
Apart from these problems our stay was enjoyable. Staff were so lovely with very good attitude to Deaf people like us. We enjoyed the stay.
Davina
Davina,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月4日
Andrew
Andrew,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月2日
The hotel was nice and clean with good rooms and facilities.
I cannot understand why you have to pay £50 per night as a holding deposit for your room. The hotel could be like every other hotel and take a ‘swipe’ of you me card and charge anything directly to that. Now, I am £200 out of pocket (for up to 2 weeks according to the staff) until the hotel decides to return this money to me. Completely unnecessary.
Also, although almost ever member of staff was friendly, polite and professional, one staff member in the brasserie was very different in their approach and not to the same high standard as the others
真實旅客
4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月25日
Andy
Andy,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月22日
Love
Celia
Celia,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月17日
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月16日
AVOID ROOM 12A
Got given room 12a. Very noisy heating pipes by the headboard. Knocking noise from the pipes every minute or so. Reading through some reviews this problem has been going on for a while but the hotel is still giving this room to guests. After complaining they did change my room but never should have been given this room as there has been complaints about this in the past. Otherwise the hotel is nice enough. Staff friendly enough.
Gurpreet
Gurpreet,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月15日
Mike
Mike,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月30日
Jane
Jane,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月27日
John
John,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月13日
No advance warning of noisy party - very unhappy.
I am a regular visitor to Orsett Hall Hotel. This is the worst experience by a mile. I was placed in an upstairs room very close to a function room. I arrived around 4pm and the car park/reception/ foyer was full of people attending a wedding. The wedding had very loud music until 23:30 that evening, followed by people being very merry until nearly 1am in the morning. I had complained around 22:30 and the duty manager came to my room to explain that there was nothing he could do, and tried to fob be off with some made up story about the noise being below the upper decibel level so was ok!?! I work as an H&S professional, so I informed him to stop making up drivel and sort the problem. The hotel phoned me and emailed me prior to my visit to ask if I was still checking in (which is their normal procedure), and at no point did anybody explain to me that a large wedding party would be going on that night. There are plenty of hotels in the area that I would have gone to. Poor by the hotel on all fronts Im afraid.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月11日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月9日
Ian
Ian,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月3日
Nice rooms good dining options
Suzanne
Suzanne,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年8月30日
Richard
Richard,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年8月28日
Not the best but not the worst!
We booked 2 rooms as we were attending a family wedding nearby. Our room (12a) was dark with a small window, but the bed was comfortable. After unpacking we went out so didn’t notice the issues to come.
We got back late & went to bed. It’s an old building so the windows can’t be opened which is understandable. Halfway through the night woke up very hot as the aircon had failed. The rest of the night was restless as the aircon kept failing with a fault code so the room was hot and stuffy. Also behind the headboard there was an intermittent knocking throughout the night with different levels of noise & duration. As my wife is a very light sleeper this interrupted her sleep.
In the morning reported it to reception & was told it would be looked. Later we returned to the room & noticed that the noise was still there & the aircon failed with a fault code. We rang reception & the Duty Manager came & we moved rooms. The DM was very apologetic, I appreciate that things can go wrong but its how it is dealt with that counts.
I was very disappointed when the DM said that it was noisy pipes & a plumber was due tomorrow & that it had been like it for a couple of weeks & there had been complaints!
So they had complaints & it had been like it for a couple of weeks, & they still thought it was ok to put us in the room? That is disappointing & we should never have been put in that position.
Overall it was ok, not the best but not the worst. Would I recommend / return to Orsett Hall? No
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月25日
The Barnard suite was above and beyond my expectations