Charged for airport collection but taxi didn’t turn up/wasn’t booked by hotel.
Booked return taxi to airport for way home, checked 3x during stay to confirm and … it wasn’t infact booked! On checkout I spotted I had been charged for airport collection and complained, reception did make it right by quickly calling a taxi and paying for return trip to airport after complaining.
Large room with fridge, lots of water provided daily which was good. Dirty/stained towels & sheets, decor was tired.
Staff friendly and helpful.
真實旅客
7 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月22日
Service is good. Facilities need to be better
Mohan
Mohan,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月12日
It’s nice. Room , bath door is stuck, not closable
Hot water supply is poor
Mohan
Mohan,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月28日
Great stay
Fnu
Fnu,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年5月13日
There is ample scope of improvement considering the brand name associated with it. The facilities and room fittings/furniture can be upgraded. The floor carpet has a stale stink and needs up gradation. The washroom drains are very slow (almost clogged) and the toiletries are quite basic. The food buffet layout is average and does not match the high price charged.
Overall: an average experience
Prateek
Prateek,3 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年2月29日
Vivek
Vivek,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年2月12日
Anjith
Anjith,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年1月5日
I am a returning customer and yesterday the key fob did not work and it was repaired temporarily and it is very random that one key works and the other did not work .
Also today the hot water shower had filter blockage and I had to take bath with cold water .
I like the hotel location and spacious rooms but the condition of certain things have created inconvenience .
I have stayed here earlier and on planning to stay few days .
I need a compensation for the inconvenience items ot wave off one day rent or hotels.com should provide a voucher with at least one stay room rent including taxes
Viswa
Viswa,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2023年12月28日
Rudraksh
Rudraksh,2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年11月26日
The rooms have an unused unaired smell.
Carpet has large stains.
Tv remote doesn’t work.
Breakfast is bad, not enough choices, bakery items like donuts are very hard, no salt/pepper on the table when serving omelette and host don’t know how to properly seat out guests. The napkins given have a shiny finish, which means they are more decorative than useful.
Shamsudeen
Shamsudeen,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年10月13日
Fantastic service with a team that upholds the highest standards. Great breakfast buffets, spacious rooms and a decent gym. Truly enjoyed the stay at Aloft!
Klaas Berend
Klaas Berend,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年9月25日
Arup
Arup,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年8月13日
ANDREA
ANDREA,15 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2023年3月6日
The property is well maintained. Breakfast buffet was good. The room was exactly how it is shown in the pictures. Initially there were a couple of issues - door wasn't locking from outside, bathroom door not working. Maintenance staff fixed it pretty quick. Overall it was a nice stay.
Srinivason
Expedia 真實旅客評語
8/10 非常好
2023年1月26日
Aloft whitefield
Old fashioned facility. Though hotel is clean, it certainly needs renovation. Staff is helpful and polite. Dinner food is average. Breakfast was good. Felt Little gloomy at hotel.
Yogesh
Yogesh,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2023年1月12日
Fantastic, comfortable hotel in Whitefield
Helena
Helena,1 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2022年7月19日
Sheets are not clean and saw hairs and stains etc. They charged extra person fee, but there are no extra blanket, towel, pillow etc.
James
James,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2022年6月28日
Looked dirty within the property and in rooms especially shower areas. Bed sheets felt like sandpaper, couldnt check me in until 3:15 even though check jn was 12:30. Staff tried hard but it felt like putting lip stick on a pig.
Shiran
Shiran,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2022年5月4日
Don't Stay
Dark entrance, pool not operational, old hard towels, microscopic bathroom, washbasin outside the washroom
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2022年1月8日
GOOD PROPERTY AND WELL MAINTAINED.
VERY POLITE STAFF AT THE RECEPTION.
Aseem
Aseem,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2021年12月28日
Aloft Whitefield
Not on par with a 4 star hotel. The ambience was shady. The maintenance was dirty. Food was below par. No Hot water. No timely room service.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2021年12月15日
Good experience
Check in was very smooth. Team is very helpful. Ensuring Covid precautions by disinfecting baggage. Overall a good experience
R
R,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2021年11月13日
Vishal
Vishal,1 晚旅行
Orbitz 真實旅客評語
6/10 不錯哦
2020年2月1日
All good except flexibility
Everything was good but not flexible with pool timings.