This is the worst check in experience I had ever had of hundreds times of hotel staying. The check in counter staff can't find my booking , even I show the booking record to her, I had made a idd call from China to my hotels.com service call, after 1 hour of struggle, finally it's the counter girl unable to identify the first name, last name. She didn't show any apology, and through the room key on the desk.. It's really a very poor feeling.