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City Hotel Tien Shan

3.5 star property
Almaty hotel with restaurant and bar/lounge

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Photo gallery for City Hotel Tien Shan

Staircase
Interior detail
Bar (on property)
Lobby
Deluxe Twin Room | In-room safe, desk, rollaway beds, free WiFi
In the heart of Medeu District, City Hotel Tien Shan offers a warm welcome with dry cleaning services and a bar. Savor local and international flavors at Tapchan restaurant, stay connected with in-room WiFi, or unwind over coffee/tea in the lobby. Guests have praised this hotel for its convenient location.

Reviews

6.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Free parking
  • Laundry facilities
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • ATM/banking services
  • Water dispenser
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Free newspapers in the lobby

Feel at home (6)

  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Check availability for these dates

Tonight

Sep 26 - Sep 27
Check availability for tonight Sep 26 - Sep 27

Tomorrow

Sep 27 - Sep 28
Check availability for tomorrow Sep 27 - Sep 28
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, desk, rollaway beds, free WiFi

Deluxe Twin Room

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Living area | Flat-screen TV

Deluxe Double Room

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, rollaway beds, free WiFi

Standard Single Room

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Hair dryer
Bathrobes
Private bathroom
Free bottled water
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

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About the neighborhood

Map
Kunaeva Street 151/34, Almaty, 050000

What's nearby

  • Almaty Opera House - 7 min walk - 0.6 km
  • Zenkov Cathedral - 12 min walk - 1.1 km
  • Panfilov Park - 16 min walk - 1.3 km
  • Dostyk Plaza - 2 min drive - 2.0 km
  • MEGA Park - 4 min drive - 3.5 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 28 min drive
  • Almaty Station - 12 min drive
  • Almaly - 10 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Vanilla - ‬1 min walk
  • ‪Имена - ‬5 min walk
  • ‪Fika - ‬5 min walk
  • ‪Dostar Friendly Coffee - ‬2 min walk
  • ‪Frau Irma - ‬7 min walk

About this property

City Hotel Tien Shan

Enjoy your visit to Almaty with a stay at City Hotel Tien Shan. Guests looking for a bite to eat can check out Tapchan, which serves local and international cuisine. Public transportation is close by: Almaly is just 10 minutes by foot.

At a glance

DONE

Hotel size

    • 31 rooms
DONE

Arriving/Leaving

    • Check-in time ends: anytime
    • Minimum check-in age: 21
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
    • Local laws may restrict unmarried guests from sharing a room
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Water dispenser

Working away

  • Conference space (301 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • ATM/banking
  • Reception hall

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Bathrobes and slippers

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bathtub only
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Tapchan - This restaurant specializes in local and international cuisine.

Fees & policies

Refundable deposits

  • Cash deposit: KZT 5000 per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately KZT 2000 per person
  • Airport shuttle service is offered for an extra charge of KZT 4800 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for KZT 10000.0 per night

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
This property does not have elevators.
This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

City Hotel Tien Shan Almaty
City Hotel Tien Shan
City Tien Shan Almaty
City Tien Shan
City Hotel Tien Shan Hotel
City Hotel Tien Shan Almaty
City Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does City Hotel Tien Shan offer free cancellation for a full refund?

Yes, City Hotel Tien Shan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at City Hotel Tien Shan?

Sorry, pets aren't allowed.

Is parking offered on site at City Hotel Tien Shan?

Yes, there's free self parking.

Is airport shuttle service offered by City Hotel Tien Shan?

Yes, an airport shuttle is available. The charge is KZT 4800 per vehicle one-way.

What are the check-in and check-out times at City Hotel Tien Shan?

Check-in ends: anytime. Check-out time is noon.

Is there an onsite casino at City Hotel Tien Shan?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

Are there restaurants at or near City Hotel Tien Shan?

Yes, Tapchan offers local and international cuisine.

What's the area around City Hotel Tien Shan like?

City Hotel Tien Shan is a short 8-minute walk from Almaty Opera House and 16 minutes' walk from Zenkov Cathedral.

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City Hotel Tien Shan Reviews

Reviews

6.0

Good

7.2/10

Cleanliness

5.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Very good

City Hotel Tien Shan

Overall, I enjoyed my stay. The exterior is not new, but my room was nicely appointed. The water takes a very long time to get warm. Just when I was about to give up on it, it got better. Norice that I said warm. It never gets scalding hot, but it is good enough for me. The front desk usually has an English speaker available which helps a lot. Also, there is always a security guard / doorman present at the lobby. I never saw a need for one, but I suppose some people like to see that. The free breakfast buffet wasn't usually impressive, but then on one morning it suddenly was. In any case, you can request eggs if the buffet isn't doing it for you. The kitchen staff seems pretty efficient to me. The hotel is in a good, safe area. Lots of cafes and bars and things to do within walking distance or a reasonable Uber ride away.
Michael, 5-night trip

8/10 Very good

6/10 Good

near supermrket

Enough to stay. No more things I need. If it has a elevator, it will be more comfortable.

2/10 Poor

Я не придираюсь!

Заселялась 31 октября, вечером. Отель полу-пустой. Дали номер 207. Захожу и понимаю, что с низкого второго этажа вид на оживленную улицу. Очень шумно, даже при закрытых окнах. Прошу поменять - дают 208. Соседний, по той же стороне. Прошу поменять - дают 310. Этажом выше, окна туда же. Прошу дать 311. Дают. Окна в тихий двор. При стоимости 23 000 тенге (4500 руб) в номере нет бесплатной воды в бутылках, нет ни чайника, ни чашек/ложек. Единственный стакан не поменяли после предыдущих постояльцев - он ГРЯЗНЫЙ!! Воду в ванной я спускала минут 15... горячая не пошла... Не приняв с дороги душ, ложусь спать. В 5 часов утра я проснулась от отвратительного гула непонятной природы. Он то звучал, то замолкал, потом начинался снова... Как пылесос, только хуже - очень мерзкая частота. Я поняла, как от звуков сходят с ума... Часа через полтора с трудом уснула. ОКАЗЫВАЕТСЯ, это заработало оборудование в соседнем продуктовом магазине! Это мне утром на ресепшн сказали, когда я на сутки раньше срока пошла убегать из этого ужасного места. Да, завтрак никакой! Тарелки и Глазунья к моему приходу закончилась - их не добавили. Куриные крылья я не могу без пива, блинчики холодные, кофе растворимый... Нет, я не придираюсь! Все так и было! Еэжу много, Первый раз я так вляпалась...

6/10 Good

Das Hotel war relativ zentral gelegen

Die Abbildung des Hotels im Angebot entsprach nicht der Realität (Das Hotel war zwar aus der Hotelgruppe, aber eben nicht das abgebildete