Hotel itself was nice and clean. I booked a Double queen room and I got a king room. The front desk clerks would not give me the room I booked or offer me any kind of accommodations. Never have I had a hotel switch my reserved room because they are "sold out". I made this reservation over a month in advance. Would not be upset if they would of at least offered to accommodate in some way.
Joseph
Joseph,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月19日
Room was clean and very comfortable. Breakfast was a plus! Definitely recommend
Melissa
Melissa,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月10日
Josephine
Josephine,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年9月15日
A trip to Santa Fe New Mexico.
It started off at check in credit did not work,tried another did not work, finally after a few ties on both cards they got one to work, when I got to the room I called the credit card company and both cards were accepted as payment. In our room they had a automatic window coverings that did not work, cold showers for 2 days, coffee was missing parts and in the swimming area the hot tub was down. On the positive side the cooks greeted us every morning at breakfast and at 2am the morning we left the person on duty made 2 cups of coffee for us to take on the road.
Thomas
Thomas,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月5日
Beautiful but only downside is no microwave in the room
Israel
Israel,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月30日
Israel
Israel,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月28日
Kaitlyn
Kaitlyn,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月22日
Leon
Leon,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月19日
Not satisfied.
The Issue was I had changed the reservation from an 8/15/24 check in to a 8/16/24 check in. Once arrived the Hyatt Hotel did not have any reservation for us. Said it never received a change from you. We got the last room available unfortunately it was a handicapped room. Not pleased you dropped the ball and we were very lucky as most rooms were booked up in town due to the event..
Eddie
Eddie,3 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年8月11日
Are you sure its 3 stars?
The breakfast selection was bland, the swimming pool was colder than an iced drink, they didnt have enough staff so i had to leave my room to get towels.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年8月5日
Breakfast on property was excellent and the on duty this morning were extremely helpful!
Deanna
Deanna,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年8月4日
Good place to stay. The desk help was rarley available which was frustrating. Breakfast was great!
Evann
Evann,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月30日
Jose
Jose,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月30日
Disappointing
Normally I love Hyatt Place for the large comfortable rooms and nice amenities but this one disappointed. The rooms were not sound proof at all, the internet was down for two days and my TV stopped working temporarily the first day. The staff is very friendly and helpful but when paying $$ for amenities everything should be working. (Half of the equipment in the fitness room didn’t work either) Since I was there for business the internet situation was very frustrating. I was promised some sort of credit but never received one. Unfortunately I won’t be staying here again.
真實旅客
6 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月30日
Stay here anytime
Love the Hyatt Place in Santa Fe
Would recommend this hotel to anyone.
Bruce
Bruce,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月30日
Israel
Israel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月26日
The room was wonderful & the staff was super friendly and helpful.
Tamara
Tamara,5 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年7月26日
A motel would be better
Bed did not have blanket. No extra blankets available. TV was not working. Asked for a different room. Blanket available. TV not working. Switched to another room the next morning. TV not working. Reported to maintenance staff. Was told it would be fixed by the time we returned in the evening. It was not.
Asked to be contacted by the manager. Nothing happened.
And, yes, they charged me the full rate. I’m looking at you HYATT!!!