Tissues in bathroom were not refreshed. Complementary water was not provided.. Room had a musty odor. inaccurate billing charged for room service that was not used or ordered for any reason. With zero management available to help me with the billing issue because management is not available in until 2 PM.
Heather
Heather,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月30日
We stayed there before we had to fly out of Dulles and it says they provide a shuttle bus to the airport but if you have an early flight you can’t get on shuttle bus till 6:00am. So we had to Uber to the airport which cost about $30 and when we were ready to be picked up from the airport the shuttle bus never came so we had to Uber back to the hotel. And parking your car at the hotel was cheaper than parking at the airport. Rooms were clean!
Susan
Susan,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年10月21日
Dominique
Dominique,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月18日
Long term parking Available through third party
David
David,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月18日
Clean
Leni
Leni,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年10月18日
rooms were old/needd update. difficult time navigating the TV as we don't have direct TV. Breakfast was awful. very very disappointed as the price was over $200/night
Robert
Robert,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月13日
One rude person
The only issue we had was when we went to get breakfast the employee acted very rude while retrieving our name and room number. Then when we wasn’t on her list she said “ well your not on my list so it’s going to cost you $17.95 per person”.I showed her our booking itinerary. She then said” I have to check with the front desk”. All the while expressing an attitude as if we was doing something wrong. There was between 20-30 people present. She should have approached us in a different manner.
tricia
tricia,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月12日
Good
Daniel
Daniel,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月11日
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月2日
Convenient to airport. Great shuttle service. Very prompt. Clean but seemed understaffed. However, very prompt and respectful when present.
DESMOND
DESMOND,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月30日
Jennifer
Jennifer,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月20日
Melissa
Melissa,3 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年9月18日
Check in was great. Dead bugs in toilet along with pink mold. Toilet broken but not discovered until into the night. Had to use lobby bathroom. Staff unwilling to assist due to 3rd party billing. Old run down rooms, used to be nice place. Asked for refund they said ask Hotels.com
Daniel
Daniel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月18日
Clean room. Comfy bed.
Aaron
Aaron,1 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年9月12日
Excellent customer service
Marylou
Marylou,1 晚好友同遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月2日
Taku
Taku,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月1日
Five stars
Very clean and quiet. Thank you
Helen
Helen,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年8月31日
Good airport hotel, Breakfast is ok but can be improved with more healthy options
RAHUL
RAHUL,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年8月30日
This facility does not offer a 24 hr airport shuttle as was indicated on hotels.com. Their shuttle service stops at 10 pm; which meant we had to incur an additional $25 taxi charge. In addition, the “free breakfast”, as was indicated in their service listings, is $18/person. Something that is not mentioned or posted prior to sitting down to eat.