First time i stayed at hyatt place was in 2012 then i stayed today and surprised to see there is no upgrade. Everything is the same way as it was 12 years ago. So disappointed eith the quality and the money i spent. I could have an excellent hotel at other place at the same price. I will not stay at any hotel of hyatt place.
Muhammad Mujtaba
Muhammad Mujtaba,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 1 日
Nice hotel…but be ready for bedbugs
Eric
Eric,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 31 日
Corey
Corey,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
The front desk staff were friendly and answered all my questions. The breakfast was good and had a large selection.
Pilar
Pilar,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 20 日
Inna
Inna,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 17 日
Shower was leaking before spout, the water felt terrible. Lighting in bathroom was real dim. Bed sheets and blanket had blood spots on them. Fridge wasnt really cold yet set on max. Heat and AC was hard to control, either too hot or too cold, no true in-between. Checking in , wasn't told about using my personal credit card for accidentals. They should have used the card on file from the company so that inturned locked up what little cash I had personally.
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 17 日
not good
when we come to naperville il we always stayed here. My husband had surgery so we thought we stay there. We noticed things are getting run down. The rm we had was not good, the rug was really stained, the bathroom door would not shut stuck on floor wouldnt shut without pushing real hard,the toilet did not shut properly. We also had a problem with an over book for two rms and they would not help us being booked third party. When we talked with third party they said we didnt have two rms booked no Idea what this is about still dealing with it.
doreen
doreen,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 15 日
It was very smooth check in and room was awesome and clean, hotel was located in quite area, best thing was hotel provided free breakfast and it was excellent, overall I liked the stay in hotel, in future this will be my first Choice in Chicago.
Dinesh
Dinesh,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Yi
Yi,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 11 日
Jeff
Jeff,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 10 日
Decent but Noisy
Room was decent. but noisy! I was in a 2nd floor room away from the elevator, but the guests directly above me either had children jumping off the furniture or were building their own tree house! LOL.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 7 月 9 日
Not happy
No one came to clean had to keep asking for towels.
stacey
stacey,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 5 日
No me gustó
Problemas al hacer el chekin, problemas por mi mascota etc. se disparó la alarma de humo y tuvimos que salir todos 3:30am hacia afuera y luego el aire acondicionado a las 6am se apagó.
Ivonne
Ivonne,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 18 日
This hotel was pretty nice and a great place to stay for a family of 5 but it’s starting to show a lot of ware. Carpet is worn and stained. Furniture scratched up. TV is old and small for the room
Craig
Craig,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Maria
Maria,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 9 日
Judy
Judy,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 25 日
Joshua
Joshua,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 24 日
no room because no deposit
I was not aware of the $50 hold on my credit card on top of the $300 I paid for the room. When I did not have that, I asked if I should just cancel. The desk lady said I would have to cancel through hotels.com, so I tried to. But when the hotels.com representative tried to call the hotel about the situation they said the Hyatt person hung up on them. I lost $300 because I never got to go into my room, or get a refund. Neither Hyatt or Hotels.com were able to cancel my reservation or compensate me for a later stay. The Hyatt representative also told Hotels.com that I was a no show. Lying.
Courtney
Courtney,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
This is one of the best hotels I've ever Stayed at and friendly staff they went Above and beyond.
amanda
amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 18 日
The refrigerator did not work, the tv stand outlets and hookups did not work. We called down for assistance and no one ever came. There was also 2 dogs in room next to us who barked a lot. Breakfast was great and service outside of repair was great. Not worth the price though.