We booked a private room for 4, but Reinaldo said to Dianne that there isn’t a four bedder, so he said he’ll put us in a 6 bedder privately. When we checked in, we were told that Reinaldo was not around, and the room which was supposedly just for us had 2 other occupants. We explained what was discussed with Reinaldo, but the lady at the reception said Reinaldo cannot be reached, and will tell him to give Dianne a call. Reinaldo never called. The hygiene of the hostel was not up to standard. The room (303) that we were allocated stunk! It smelt day and night & has not been ventilated. We avoided being in the room too long because it smelt. The doonas in our room were not replaced with fresh one, but was passed on from one occupant to another. They just removed the bed sheets, replaced with fresh ones, then recycled the same doona that’s been sat on, stepped on, probably dribbled on by a filthy bedder who hasn’t showered. The doonas also stunk! The beds were covered with normal sheet, not fitted sheet, so you end up laying half on bed, and half on the sheet throughout the night. The showers smelt pee. There is nowhere to hang a towel in the shower. They were NOT disinfected daily by the hostel. The toilets also were not disinfected, so do the wash basin & counter top. There is no paper towel in the toilet so can’t wipe down or sit on toiletries when grooming. The powder area in the toilet was dirty, was never wiped down daily. Kitchen tables & stools were too tall.
