Room pretty rundown, need renovation. Heater not working. Hotel entrance very dark.
Chien-Hung
Chien-Hung,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024 年 6 月 28 日
RUIQIN
RUIQIN,2 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 9 月 3 日
Modern hotel that has seen better times
The checkin process was quick but not hospitable. The attendant was pushy and did not have a warm personality. The facilities were nice but not well maintained. My door got stuck allot, the gym did not have water or wipes, the elevator was broken. The room was ok but very bare bone, there was no water, the carpet could have used a vacuum. The view was great and the bed was very comfortable.
Joe
Joe,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 2 日
Ricardo
Ricardo,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 1 日
Génial
J’ai passé un excellent séjour dans cet hôtel. L’accueil a été particulièrement chaleureux : la personne à la réception s’est montrée très compréhensive et patiente malgré mon anglais approximatif. Le service est de grande qualité et je recommande vivement cet établissement.
Sangare
Sangare,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 8 月 26 日
3/10
The elevator is night mare. I didn’t know the hotel doesn’t offer breakfast and that’s the most important meal of the day .
There was mold in the shower head and it had an awful smell . I think I just lacked maintained
Odunayo
Odunayo,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Gloriana
Gloriana,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 25 日
It’s ok
There was only one elevator working all weekend. With 30 plus floors, that was unacceptable. They also advertise a rooftop patio, but it is private. My family and I went up there to get pictures of the views and the staff threatened us saying we were trespassing. The bathroom ceiling was also peeling, but the room was clean. No parking and the parking around the hotel is EXPENSIVE! We probably will be the extra next time for better experience.
David
David,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 25 日
Daniel
Daniel,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 24 日
elevator
During 3 days stay,only one el
真實旅客
3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 4 日
Lucas
Lucas,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 3 日
Horrible. Run away
Horrible service. Wouldn’t check us in because computer errors. Rude staff.. run down building. Would never stay again.
andrew
andrew,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 22 日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 28 日
Ótimo local
Estadia incrível, todos do hotel muito solícitos e a cama era maravilhosa, voltarei mais vezes
Vinicius
Vinicius,6 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 27 日
Bed bugs. Video evidence. Working to get a refund as we did not stay there once we saw the bed bugs.
Katie
Katie,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 21 日
Warren
Warren,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 20 日
AMANDA
AMANDA,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 15 日
Great location. Nice and clean. Worked out great for visiting lower Manhattan.
John
John,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 12 日
10 minutes waiting for the elevator! 3 Elevators, 2 didn`t work. My 12 years old son got locked in! Door lock at my room didn`t work. They had to change it. Dirty carpet in the room. I asked for the Metro connection to the airport... Info at the front desk: "I am not from New York". Had to pay extra to get my check in 1 hour earlier. Roof Top bar does not exist!
Alexander
Alexander,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 5 日
Clarissa
Clarissa,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 5 日
Ivan
Ivan,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 4 日
This was by far the worst hotel experience I’ve ever had. Everything in the room was either broken, dirty, or clearly used — from stained sheets to chipped furniture. The bathroom floor was absolutely disgusting, like it hadn’t been cleaned in weeks. Even worse, the front desk staff looked completely unprofessional, wearing graphic t-shirts instead of uniforms. There was no sense of hospitality or basic cleanliness. I wouldn’t recommend this place to anyone. Save yourself the trouble and stay elsewhere.
Ana
Ana,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 6 月 3 日
Totalt under all kritik – välj ett annat hotell!
Vi bodde på The Washington by LuxUrban i 7 dagar och är väldigt besvikna. Servicen var usel från början – rummet saknade grundläggande bekvämligheter som handtvål, dricksglas och vattenkokare. Vi fick be flera gånger för att få schampo och handdukar, vilket borde vara självklart.
Personalen i receptionen var arroganta och inte hjälpsamma när vi ställde frågor. Städarna försökte komma in i vårt rum genom rummet bredvid och väckte oss alltid runt 8.30, även om vi ibland glömde sätta upp skylten. Men den tiden är ändå väldigt tidigt, och vi kände oss stressade varje gång.
Den enda fördelen med boendet var dess centrala läge, men det räcker inte för att rättfärdiga den dåliga servicen och obehagliga upplevelsen. Jag skulle starkt rekommendera att man väljer ett annat hotell om man vill ha en bekväm och avslappnad vistelse i New York.