Does Hacienda Real offer free cancellation for a full refund?

Yes, Hacienda Real does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is airport shuttle service offered by Hacienda Real?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hacienda Real?

You can check in starting at 3 PM. Check-out time is noon. Express check-in and check-out are available.

Is there an onsite casino at Hacienda Real?

No, this hotel doesn't have a casino, but Riviera Gran Casino (2-min walk) is nearby.

What is there to do at Hacienda Real and nearby?

Have fun with activities like cycling, kayaking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Hacienda Real also has an outdoor pool.

Are there restaurants at or near Hacienda Real?

Yes, there's an onsite restaurant.

Does Hacienda Real have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hacienda Real like?

Hacienda Real is in Downtown Playa del Carmen, a short 8-minute walk from Playa del Carmen Main Beach and 10 minutes' walk from Playacar Beach.

Hacienda Real, Playa del Carmen: Hotel Reviews, Rooms & Prices

8/10 Very good

Feb 15, 2016

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Very good

Feb 15, 2016

Bring earplugs

8/10 Very good

Feb 9, 2016

Stopover

Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great!

10/10 Exceptional

Jan 22, 2016

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.

10/10 Exceptional

Jan 11, 2016

Ich würde wieder hinfahren!

Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm.

10/10 Exceptional

Jan 8, 2016

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.

10/10 Exceptional

Nov 24, 2015

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.

6/10 Good

Oct 9, 2015

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings

10/10 Exceptional

Oct 2, 2015

Awesome Family Trip

Excellent location, friendly staff and very clean!

6/10 Good

Sep 6, 2015

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.

6/10 Good

Sep 6, 2015

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.

8/10 Very good

Sep 5, 2015

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.

10/10 Exceptional

Aug 27, 2015

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.

10/10 Exceptional

Jul 17, 2015

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon

2/10 Poor

Jul 6, 2015

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.

6/10 Good

Jun 8, 2015

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!

8/10 Very good

May 27, 2015

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!

10/10 Exceptional

May 1, 2015

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!

10/10 Exceptional

Apr 27, 2015

awesome trip

Hotel was clean and close to everything. We will be back soon

8/10 Very good

Apr 25, 2015

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.

2/10 Poor

Apr 7, 2015

Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality

10/10 Exceptional

Apr 6, 2015

We really recommend

The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money.

10/10 Exceptional

Feb 19, 2015

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.

6/10 Good

Feb 4, 2015

nettes leider lautes Hotel nah am Strand

Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen!

8/10 Very good

Jan 20, 2015

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.

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Does Hacienda Real offer free cancellation for a full refund?

Is there a pool at Hacienda Real?

Is airport shuttle service offered by Hacienda Real?

What are the check-in and check-out times at Hacienda Real?

Is there an onsite casino at Hacienda Real?

What is there to do at Hacienda Real and nearby?

Are there restaurants at or near Hacienda Real?

Does Hacienda Real have any outdoor private spaces?

What's the area around Hacienda Real like?

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Hacienda Real Reviews

Reviews

Very Good

8.6/10

8.0/10

8.2/10

Reviews

8/10 Very good

Bring earplugs

Paul Q.

8/10 Very good

Bring earplugs

Paul Q.

8/10 Very good

Stopover

Traveller