The access direction was very unclear. We could not find the bus stop after arriving at the airport. Based on other travelers' comments, we went to the bus area of the airport and waited there 30mins in the cold rainy night. The information center was closed, there was no staff around the bus area, we felt so isolated. Moreover, we tried to called the hotel several times as well as sent messages via hotels.com, unfortunately no response at all. Finally, we managed to download a local transport app and found the bus stop around 11pm. When we arrived at the hotel and said what happened, the front people expressed like he was the one who was surprised by how could not we find the bus stop.. Our heart was even colder than the weather.
A very unpleasant experience and hope we are the last one who were suffered by this unkind and unclear introduction and less response.