I ordered this hotel but by the time I arrived at the ferry terminal ,it was closed for the evening ,,so I did not make it to the hotel , but I was fully charged for the overnight stay , l did try and contact them the next day but couldn’t get through until Monday ,as their was a glitch in the system ,but I tried to explained the dilemma,,but they said I couldn’t get a refund … if I had known I needed to get a ferry I wouldn’t have booked ,,,,,. So I am not happy …