The Hotel was ok but management need retraining in customer service .We were told on arrival that there would be a little noise from workmen till about 17.00 and it would stop and there would be no continuation Sunday morning so we agreed that would be ok. Next morning 08.00 there was banging and sawing of wood very noisy my wife phoned to speak to manager and he said there was no work being carried out and would investigate phoned a few minutes later agreeing there was workmen in room above but they were not working? And told my wife to video proof (Basically calling her a liar ) My wife recorded them working and then we went an seen the manager who agreed that it was noisy and then proceeded to brush it off saying the contractors don,t work for hotel ,Hence bad review
Michelle
Michelle,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Tudo novo e organizado
Lilian
Lilian,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
Michaela Tabb
Michaela Tabb,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月30日
Recommended hotel
Easy to check in, very clean, welcoming. Bed super comfortable, tea and coffee available in room
Eleanor
Eleanor,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Declan
Declan,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
Arda
Arda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月24日
Great Hotel for overnight stay
I usually stay at this Hotel when I attend night time Football matches at Stamford Bridge.
The Hotel has everything I require, great location, Staff & an excellent breakfast.
Robert
Robert,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月23日
Good hotel
Booked Mercure because we thought it was near the Ibis where friends were staying however both hotels are in the same building ( good to know for future.