Hotel very nice but pay for parking very expensive over night which is nearly 18 pounds ( terrible) facilities were very busy no space in hottub so couldn't get full experience not able to use spa past 11 am on your checkout day and as you cant check in till 3 on rhe day of your visit. This doesn't even give you 24hrs use of spa
Jayne
Jayne,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月8日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年3月6日
Matt
Matt,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年3月5日
Galina
Galina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月4日
Great place to stay in Richmond. My fiancée enjoyed the spa / pool while I was at meetings.
Mark
Mark,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月3日
Excellent hotel with staff, location service and spa all amazing.
Stephen
Stephen,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年3月3日
Elie
Elie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年3月1日
Lovely Hotel
Lovely hotel in an ideal location
Stephanie
Stephanie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月28日
Christopher
Christopher,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月26日
Steve
Steve,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月24日
Location great,easy access to station
Reception staff friendly and helpful. Interior of hotel quirky and fun. Loved the guest cat.Lovely pool,busy at times. Hot tub and spa tub outside,so not ideal in winter.
Mislabelled food at breakfast led to me being exposed to gluten , which caused a nasty reaction . Venue apologised, though I feel they need to pay attention to their food labelling.Its in a great location. Be aware there are lifts,but not all floors serviced by them .Liked the potential access to mini bar and free gin in the room. Quirky books to look at too.Rooms comfortable,but in my case ,no view.
Top marks to the staff who were clearly passionate about their job . I would return,but would not use the restaurant.
louise
louise,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月18日
June
June,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月17日
Really lovely hotel
Kirsty
Kirsty,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月17日
Paul
Paul,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月15日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月8日
Mysigt men dyrt
Mysigt hotell men väldigt dyrt. Stora rum med grymt sköna sängar. Ok gym och spa. Bra bar men väldigt långsam service.
Andreas
Andreas,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月5日
Very hot room despite fully opened windows
MOHAMAD
MOHAMAD,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月31日
Jenny
Jenny,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月30日
Ciara
Ciara,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月27日
Noisy Rooms.
I'm not one to write reviews or moan. But I have stayed at this hotel many times (over 20) as I work a lot in the area. What you need to know is that the rooms are really hit-and-miss from a noise perspective and decor. My last visit I was in a twin on the ground floor. The room itself is ok. The bathroom has been done well (some are not). But the noise from upstairs was awful. You could literally hear the conversation of the people above. In this instance, the people upstairs were awake until 3am and back up and making noise at 6am! It's also right next to the car park, so when people start moving around, you hear everything outside. I mentioned this in the morning. the receptionist asked if we had complained, but I don't feel it was the guest's fault. They were not being excessive, just moving around and talking, but you could hear literally everything! They need to prioritise soundproofing the rooms. It should be said I have had some great rooms but there are some that are soooo noisy. Ask for something higher up in the hotel. Stear clear of lower rooms and those on the corridor to the spa as when I stayed there, you can again hear everyone coming and going to the spa as it is a wooden floor and the beds are right by the door. Other than the noisy rooms it is a nice space - lovely restaurant and the spa is small but nice if you get a chance to use it. But a good night sleep is not guaranteed!
Stephanie
Stephanie,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月20日
Lovely welcoming hotel, very high cleaning standards, rooms are lovely decorated. Only slight issue no view at all out of window.