我是否可以免費取消格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式的預訂並收到全額退款？

可以，格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否有游泳池？

是的，住宿提供3 座室外游泳池和兒童游泳池。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否提供停車位？

是的，住宿提供免費自助停車服務。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。退房時間為 12:00。提供延後退房服務，需支付 USD15 的費用 (視供應情況而定)。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、射箭和浮潛，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如籃球、生態觀光和排球。做個 Spa 犒賞自己、在浴缸泡澡放鬆身心，或到 3 座室外游泳池中的任一個游上幾圈、重振精神。格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式也具備3 間池畔酒吧、2 間海灘酒吧和夜店，以及私人海灘、三溫暖和蒸氣室。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式內部或附近是否有餐廳？

是的，此住宿附設 10 間餐廳，具有亞洲料理和花園景觀。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有附設私人浴缸的客房嗎？

是，每間客房都有私人浴缸和按摩浴缸。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有戶外私人空間嗎？

是，每間客房都有陽台和私人院子。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式附近的環境怎麼樣？

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式位於水岸。熱門景點包含水之源主題樂園，開車只要 14 分鐘。大家都說這間住宿的位置非常方便。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式住宿資訊、相片和旅客評語

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有附設私人浴缸的客房嗎？

是，每間客房都有私人浴缸和按摩浴缸。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有戶外私人空間嗎？

是，每間客房都有陽台和私人院子。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式附近的環境怎麼樣？

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式位於水岸。 熱門景點包含水之源主題樂園，開車只要 14 分鐘。 大家都說這間住宿的位置非常方便。

10/10 好極了

2025 年 11 月 16 日

Everything went well at the hotel, pretty satisfied with the service.

Antonio，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 5 日

Clean room, amazing staff, beautiful grounds and setting. Food options superb, bar staff friendly and generous. The wonderful Mexican hospitality shows throughout this lovely hotel. It has something for everyone

Heidi，14 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 1 日

Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.

Brandon，6 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 1 日

Emma，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 28 日

Excelente hotel!! Es mi tercera vez en él y cada vez me gusta más, todos los restaurantes remodelados y deliciosos. 10/10

karla，4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 20 日

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!

Christina，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma，13 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 2 日

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.

Anthony，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 27 日

Is my second time coming, I could notice it was recently renovated and I loved it! Is a big resort with many different things to do. The rooms are great, with comfy beds and all you need . Great staff, specially out concierge Dereck he was excellent, always happy to help, with a great attitude and a big smile! The only thing they should work on is the ACs in the rooms that are not cold enough.

Sheila，6 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 27 日

The Beach had seaweed

Teresa，4 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 26 日

The only thing is to get the luggage and the Bell boys to get it and to clean the room. I had some difficulty to schedule to clean the home every day they coming to clean the room in not convenient time and if you tell them to come later, they’re not coming so basically three days out of five days to clean it two times

Ariel，5 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 25 日

Chantell，5 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 25 日

We had a wonderful stay! Our concierge Hanna was excellent and everything went perfectly.

Andrew，6 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 25 日

Maria Pearl Joy，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 25 日

Excelente atencion por parte de todo el personal, el servicio esta de 10, gracias a juan de guest service que nos soluciono y adan que nos apoyaron y siempre atentos, el personal de recepcion y meseros tambien muy atentos, la comida de lo mejor, pudimos ir al asiatico, butchers y pueblito mexicano este ultimo una delicia la comida y la atencion lo mejor, pero en general todos muy amables. Kids club tambien muy amables las chicas , en futuro como recomendacion podrian ampliar mas la zona de niños sin embargo lo que actualmente esta muy bien. El spa buena atencion de gerardo y el personal en general. Hasta en el.check out fueron muy atentos el personal.

Arturo Solar，3 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 24 日

The resort had a lot of activities to offer. For both adults and Teens. This was my first trip with friends only and one was 16, totally exceeded expectations. Went to the disco every night. Made some nice friends. very nice workers and service

Sebastian Camilo，7 晚好友同遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 24 日

We had an amazing experience at The Grand Sirenis Resort during our mother-daughter trip. We stayed in room 2619, which was nice and clean. My only complaint was that the A/C wasn’t as cold as I would have liked. The resort itself is beautiful and very well maintained, with outdoor areas that were spotless and full of life. We even got to see animals we’ve never seen before—including monkeys—which was such a special touch. The food was definitely a 10/10. There’s a great selection of restaurants, but I recommend making your dinner reservations as soon as you arrive. On two nights, the only available times for Hibachi and Peruvian were 8:15 pm and 9 pm, which meant we missed the evening shows. We did catch one show, though, and they had colorful costumes, talented dancers, and the female singer had a beautiful voice. One night, there was a band (I believe they were called Electronicbonics), and they were incredible. We danced the night away and had so much fun. I usually only visit a resort once, but I have to say I would definitely consider coming back next time with my husband. The only suggestion I’d make to the hotel would be to add a few more shopping options on-site. For travelers, I’d also recommend bringing along any medicine you might need for allergies or if you get sick, since buying it at the resort can be pricey. Overall, the staff were very nice, welcoming, and friendly, which made our stay even more enjoyable.

Maryjane，4 晚好友同遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 23 日

Definitely not a 5-star resort. Pictures speak for themselves, but here’s my experience: Upon arrival, I asked for a room closer to the beach. The receptionist, Luz (or Luiz), told me those rooms were only for guests who paid extra — which was not true. When we got to our room, it smelled of mold. After insisting and speaking with her manager, she suddenly said it was a “misunderstanding” in English. By then, we had already wasted a full afternoon going back and forth across the resort trying to get a decent room. The phones in the room didn’t work, and there were no numbers posted anywhere to reach staff. Pool chairs were impossible to find — many guests (especially large groups of Brits) left towels overnight or before pools even opened at 7 a.m., leaving nothing available unless you were extremely lucky. Food was average at best — nothing memorable. The beach was covered in sargassum, which left an unpleasant smell. Overall, this resort is nowhere near a 5-star experience. Between the poor service, lack of organization, and disappointing amenities, it felt like a complete waste of money. I would not recommend and will never return.

Jorida，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 22 日

DR JESUS A，4 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 8 月 20 日

Karen Louise De，7 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 19 日

We had a wonderful stay at the Grand Sirenis. Our room on the third floor overlooking the ocean was beautiful, clean, and comfortable. The housekeeper maintained everything well, and the fridge was stocked daily. The staff and service were excellent, especially Omar, head of guest services, who checked on us regularly and helped resolve an issue kindly and efficiently. We enjoyed the à la carte restaurants, which we were able to book easily through our concierge. Our ratings are as follows: 1. Butchers (Smoke and Grill), 2. Oishii (Pan Asian), 3. Bazaar (Mediterranean), 4. Lima, and 5. Pueblito Lindo (Mexican). Both buffet options were also superb, offering many choices. We spent an afternoon at the Spa enjoying the Hydrotherapy experience. My son was impressed with the gym, which was clean and offered many workout options. We appreciated the scenery - flora and fauna — although the beach was largely unusable because the sargassum had accumulated and was decaying, producing an unpleasant smell. Instead, we spent our time at the pools, where we found lounge chairs, though more could be done to prevent people from reserving chairs and not using them. There was plenty to do both on and off the resort. We enjoyed the hotel entertainment and the bars. We took two tours, which involved swimming with a whale shark, exploring the ruins of Tulum, visiting cenotes, and snorkelling with sea turtles. Overall, it was a fantastic vacation.

Noah，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 19 日

Hector G，6 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 19 日

Arturo Rogelio Roman，4 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 18 日

Very clean and the food was very good. Service was impeccable.

luis a，2 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 18 日

We had a few minor hiccups but overall the ground staff were excellent. We did 2 out of 3 of our party experience some travellers flu symptoms on different days/nights so that was a little unfortunate but these things happen. The restaurants booked up very fast. We wanted a day to walk around look at the menus as we checked I. Late in day 1 but by the middle of day 2 the restaurants we wanted were all booked. However, the buffet is excellent so we have no complaints regarding the food. Pools were clean. Very relaxing holiday. Thank you to Derrick our concierge and the rest of the hotel for an overall excellent week at Grand Sirenis Riviera Maya we’ll be back!

JONATHAN，7 晚家庭旅遊

Expedia 真實旅客評語

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

選擇日期以查看價格

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式的相片集

評論

熱門設施服務

主要設施服務 (12)

有家的溫度 (6)

這間旅宿的魅力所在

客房選項

查看這些日期的供應情況

顯示Deluxe Junior Suite的所有相片

Deluxe Junior Suite

特色

顯示豪華套房的所有相片

豪華套房

特色

顯示Deluxe Junior Suite Single的所有相片

Deluxe Junior Suite Single

特色

顯示Suite Deluxe With Garden View的所有相片

Suite Deluxe With Garden View

顯示Deluxe Junior Suite Ocean View的所有相片

Deluxe Junior Suite Ocean View

特色

顯示Mini Suite的所有相片

Mini Suite

特色

顯示Deluxe Junior Suite Ocean View Quadruple的所有相片

Deluxe Junior Suite Ocean View Quadruple

特色

顯示Mini Suite Quadruple的所有相片

Mini Suite Quadruple

特色

類似的住宿

圖盧姆里維埃拉瑪雅希爾頓全包式度假村

鄰近地區資訊

附近景點

附近交通

餐廳

住宿介紹

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式

全包

小費與稅金

食物與飲料

休閒活動及設施/器材

水上活動

陸上活動

課程/活動/遊戲

娛樂活動

住宿摘要

飯店規模

入住/退房

入住特別注意事項

入住須知

兒童

寵物

網路

停車

其他資訊

住宿設施服務

餐飲

親子出遊

活動資訊

遠距工作

服務項目

綜合設施

無障礙設施

客房設施服務

娛樂

居家配備

一夜好眠

舒適生活

衛浴

掌握世界大小事

餐飲

其他

住宿特色

Spa

餐飲