我是否可以免費取消格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式的預訂並收到全額退款？

可以，格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否有游泳池？

是的，住宿提供3 座室外游泳池和兒童游泳池。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否提供停車位？

是的，住宿提供免費自助停車服務。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。退房時間為 12:00。提供延後退房服務，需支付 USD15 的費用 (視供應情況而定)。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、射箭和浮潛，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如籃球、生態觀光和排球。做個 Spa 犒賞自己、在浴缸泡澡放鬆身心，或到 3 座室外游泳池中的任一個游上幾圈、重振精神。格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式也具備3 間池畔酒吧、2 間海灘酒吧和夜店，以及私人海灘、三溫暖和蒸氣室。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式內部或附近是否有餐廳？

是的，此住宿附設 10 間餐廳，具有亞洲料理和花園景觀。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有附設私人浴缸的客房嗎？

是，每間客房都有私人浴缸和按摩浴缸。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有戶外私人空間嗎？

是，每間客房都有陽台和私人院子。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式附近的環境怎麼樣？

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式位於水岸。熱門景點包含水之源主題樂園，開車只要 14 分鐘。大家都說這間住宿的位置非常方便。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式住宿資訊、相片和旅客評語

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有附設私人浴缸的客房嗎？

是，每間客房都有私人浴缸和按摩浴缸。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有戶外私人空間嗎？

是，每間客房都有陽台和私人院子。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式附近的環境怎麼樣？

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式位於水岸。 熱門景點包含水之源主題樂園，開車只要 14 分鐘。 大家都說這間住宿的位置非常方便。

10/10 好極了

2025 年 11 月 16 日

Everything went well at the hotel, pretty satisfied with the service.

Antonio，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 5 日

Clean room, amazing staff, beautiful grounds and setting. Food options superb, bar staff friendly and generous. The wonderful Mexican hospitality shows throughout this lovely hotel. It has something for everyone

Heidi，14 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 1 日

Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.

Brandon，6 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 11 月 1 日

Emma，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 28 日

Excelente hotel!! Es mi tercera vez en él y cada vez me gusta más, todos los restaurantes remodelados y deliciosos. 10/10

karla，4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 20 日

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!

Christina，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma，13 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 16 日

Excelente lugar para pasarla en familia todo el personal muy educado y amable, los concierge son excelentes una disculpa por no recordar los nombres pero mis felicitaciones por su amabilidad a los cantineros a los meseros y en general a todos agradecido una muy grata experiencia

Carlos，2 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 16 日

The property was wonderful. We upgraded to an ocean view room - well worth it. Food was amazing. So many restaurants to choose from plus the buffet. Employees are so friendly and helpful. The beach was quiet and they kept the sea weed under control. We’ve visited Grand Sirenis several times and will go again! My ONLY complaint is the push for membership. We made it clear that we did not want a membership and were still almost stalked by “member services” They were friendly about it and we just had to give a hard NO everytime

Julie，6 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 16 日

Very nice staff at this resort. This is our second time here, and the staff are always friendly and go above and beyond to make your stay amazing. Our concierge team, Fernando, Dario, and Yessica , and also Omar, were very helpful and accommodating to our wants/needs/concerns. Food was great, coffee shops were a hit with us, and we loved the ice cream shop and tasty crepes. We had a great 4 day vacay!!❤️

Benjamin，4 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 9 月 13 日

Housekeeping was great. Trying to get a dinner reservation was VERY challenging and the concierge staff were no help but the guest services were marginally helpful. The people who service the mini bars, coffee and waters took 4 days (out of 6) to finally get it right and supply us with enough water and coffee. Recommend to family/friends??? Maybe

Kym，7 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 13 日

My name is Edwin R. Second time in this resort and we are more than satisfied on everything. customer services, food, very clean rooms, entertainment etc… I recommend it.

Edwin Pastor romero，5 晚家庭旅遊

Orbitz 真實旅客評語

8/10 非常好

2025 年 9 月 12 日

The food is great, staff is friendly and helpful, but if you looking for cold rooms its not the place everyplace is room temp at best the only 2 places where there is actual cold air is the ice cream parlors and the coffe shop.

jesus，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 12 日

Excellent ambience... Very Courteous, friendly, helpful, efficient staff. Convenient transportation. Numerous, delicious cuisine choices... Clean, well-eqipped rooms. Suggestions: 1. Frequent light sensor switch-offs were annoying. 2. Transportation frequency at times was inadequate.

KISHOR，5 晚好友同遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 10 日

La atención de Erik Medina,Adán y Edgar Ponce desde el check in fue excelente,todo el staff fue muy amable y servicial pero tengo que darle un reconocimiento especial a Erik Medina ya que siempre fue muy servicial y con una excelente actitud y siempre con una sonrisa,recomiendo 100% este hotel

Oscar Oswaldo，6 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 10 日

Jose M，3 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 8 日

And the best part was the excellent costumer services in all the areas

Yunaisy，5 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 9 月 6 日

I did not receive my welcome drink upon arrival as stated by Expedia. The walking distance from the room to the lobby was too much some days and nights in the heat. Had to wait a while for a shuttle bus sometimes. Encountered cockroaches in the room on the first couple of nights. I had to get the room fumigated and place a towel under the door to stop it. The handle on the balcony door broke off and had to be replaced. Upon inspection it was clear that it had been broken a few times before. The plug in the bath was broken and had to be replaced. I used the bath twice and strangely after the bath had been drained the hatch in the bathroom ceiling started dripping water. Maintenance had to come to drain something. The bathroom lights were on a sensor, which is a design fault. At first they wouldn’t stay off, even if I was in the next room, or just came on by itself during the night. I had to get the sensor replaced which fixed the issue, however as they work on a sensor and the sensor was placed in the middle of the bathroom the lights would go out if you were in the shower cubicle. There were workmen dotted around everywhere cementing walkways and laying bricks. Workmen started drilling on the roof of a building at one of the pools one afternoon. There were areas of the resort that were noticeably smelly. The shoreline of the beach was full of smelly seaweed which had to be cleaned up by a tractor. Ultimately we didn’t use the beach. More to add, but not enough characters.

Darren，10 晚好友同遊

Expedia 真實旅客評語

8/10 非常好

2025 年 9 月 4 日

Las habitaciones muy limpias, nuestro servicio de limpieza siempre fue excelente! Los restaurantes a la carta con buenos platillos, muy ricos en su mayoría, el buffet tenía muchas opciones, sin embargo el desayuno fue repetitivo todos los días casi lo mismo siempre. Piscinas en buen estado, show de teatro bueno aunque deberían de tener un itinerario de shows en la pared para saber horarios de inicio y de que tratará cada show! Normalmente eso se hace. Cafetería excelentes! Tostado con buen café y muchas cosas más como crepas! Su atención muy buena así mismo Sweet and salt, su bar-café de espera para que te den tu reservación en restaurantes, ayudó mucho. Inconforme con una equivocación de mi concierge que no logro darme mi reserva pero se entiende! Lo que no me pareció fue que me avisara ya que faltaba poco para mi cena y no a andábamos vestidos y alborotados, lo que salvó la noche bastante fue a los chicos de Guest Service moviendo cielo y tierra para darnos una mesa en el lugar que queríamos! Adán, Omar, señor Gabriel, Juan, etc. muchas gracias por todo, vamos satisfechos con su atención en todo momento. El spa fue una experiencia inolvidable! La atención de Gerardo si no mal recuerdo; fue estupenda, y las instalaciones muy buenas! Tal vez mi único disgusto sería lo mencionado y una no tan buena atención de un mesero.. algo descortés, así como de un chico de maletas… pero esperemos visitarlos algún día de nuevo.

Lorenzo，3 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 4 日

RAFAEL，6 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 9 月 2 日

We had fun at the resort. Big thanks to Edwardo and our waiter Anai

Klajdi，10 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 2 日

From the moment we walked into the reception area we were treated like royalty. From a hydro spa treatment on the house to Adan that took care of our every need every day. We were pampered with dinner and cocktails at a different restaurant each night, with Carnal being absolutely fantastic!! The food was exceptional and variety plenty. Multiple pool areas to relax in. The resort was clean with staff continuously trying to make every moment memorable. Adan was truly amazing and planned our evenings to perfection. This was truly an amazing resort and an incredible experience!

Yolande，7 晚好友同遊

Expedia 真實旅客評語

8/10 非常好

2025 年 9 月 2 日

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.

Anthony，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 1 日

La atención del personal es de verdad excelente

Alejandro，2 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 9 月 1 日

We had the most amazing time celebrating my husband's 38th!! We had many dining options and tons of entertainment through out the resort including a foam party, pool games and fire dancers as well as SO MUCH love music. We were able to easily book activities and we were welcomed by all the staff. Thank you to Adam for setting us up for success and to all the concierges. We will definitely be back one day with our future kids. ❤️✨🌴🐢⛱️💚

Cassandra，4 晚浪漫之旅

Expedia 真實旅客評語

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式

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