我是否可以免費取消格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式的預訂並收到全額退款？

可以，格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否有游泳池？

是的，住宿提供3 座室外游泳池和兒童游泳池。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否提供停車位？

是的，住宿提供免費自助停車服務。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：任何時間。退房時間為 12:00。提供延後退房服務，需支付 USD15 的費用 (視供應情況而定)。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式和附近有什麼好看好玩的？

享受住宿提供活動，例如划皮艇、射箭和浮潛，或者到附設的網球場精進球技。住宿還有提供其他娛樂活動，例如籃球、生態觀光和排球。做個 Spa 犒賞自己、在浴缸泡澡放鬆身心，或到 3 座室外游泳池中的任一個游上幾圈、重振精神。格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式也具備3 間池畔酒吧、2 間海灘酒吧和夜店，以及私人海灘、三溫暖和蒸氣室。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式內部或附近是否有餐廳？

是的，此住宿附設 10 間餐廳，具有亞洲料理和花園景觀。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有附設私人浴缸的客房嗎？

是，每間客房都有私人浴缸和按摩浴缸。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有戶外私人空間嗎？

是，每間客房都有陽台和私人院子。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式附近的環境怎麼樣？

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式位於水岸。熱門景點包含水之源主題樂園，開車只要 14 分鐘。大家都說這間住宿的位置非常方便。

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式住宿資訊、相片和旅客評語

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有附設私人浴缸的客房嗎？

是，每間客房都有私人浴缸和按摩浴缸。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式有戶外私人空間嗎？

是，每間客房都有陽台和私人院子。

Q: 格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式附近的環境怎麼樣？

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式位於水岸。 熱門景點包含水之源主題樂園，開車只要 14 分鐘。 大家都說這間住宿的位置非常方便。

10/10 好極了

2025 年 11 月 1 日

Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.

Brandon，6 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 28 日

Excelente hotel!! Es mi tercera vez en él y cada vez me gusta más, todos los restaurantes remodelados y deliciosos. 10/10

karla，4 晚家庭旅遊

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 10 月 20 日

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!

Christina，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 19 日

Grand sirenis has been amazing!! There is not one thing we can fault. Erik Medina has been fantastic, looked after us and made our trip. Our flight has been delayed by 2 days and Erik has sorted everything out for us. We will definitely be back

Emma，13 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 9 月 2 日

Good Service but needs better communication

Friendly staff andnlots of activities. Concierge and staff werent always on the same page. Mixed up our dinner reservations one night and didnt pick up our luggage ass aranged for our departure.

Anthony，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 22 日

DR JESUS A，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 7 日

The Grand Sirenis Rivera Maya is wonderful!

The Grand Sirenis Rivera Maya is a wonderful resort. There are three huge pools which are all different and all fun. Excellent food at both of the buffets and at the themed restaurants that we tried, which included the Mexican, Asian, and Mediterranean restaurants. It is quite a large property with many well maintained walkways that connect all of the areas. We enjoyed this about the Grand Sirenis, and had some great times just walking around from place to place and getting some god exercise in the process. A unique feature is the lazy river, which we found to be a "not so lazy" river with a pretty good current. It was fun to float around and swim through it as well. My daughter especially enjoyed swimming through the lazy river as did I. The rooms were large, very nice, and well equipped with everything that you would expect at a resort of this type. The beach area was also very large and had a lot of different areas to enjoy. Unfortunately, we went during Sargassum season so the beaches were not swimmable due to the abundance of seaweed. I can only imagine how beautiful the beaches would be during the seasons where Sargassum is not an issue, and of course, that is all beyond the control of the resort. Overall, we had a wonderful experience at the Grand Sirenis and wold definitely return for a future visit.

Eugene，7 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 6 日

If they could improve the customer interaction within the hotel it would be much better.

Danexis，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 5 日

Todo me gustó muy buen hotel

Carlos，3 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 4 日

The check in process was terrible. The rest of the staff throughout the hotel were amazing. The food for an all inclusive was great. The rooms are in a desperate need of an upgrade. The cleanliness of the rooms to the resort grounds need to be better

Lisa Marie，6 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 4 日

Sultan，5 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 4 日

They need to

Doat，3 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 3 日

Awesome place to stay. It was my first time in an all inclusive and will definitely be back. The staff everywhere is super friendly. The concierge personnel are extreme helpful with booking your dinners and giving you all the info for the activities happening in the area. Extremely grateful for ours-Derek. Everyone will make sure we had everything we needed. All staff will acknowledge you as you pass by them. We were able to go to 4 different a la carte restaurants, all delicious. Our favorite one was La Cantina, we enjoyed the show they have. Also Casa Alma, next to the beach. The breeze you will feel there, so calming. The bars! WOW! The bartenders will have your next drink ready without you asking for them. Bartender Jorge at La Prana pool 100%. Delicious Drinks! A highly recommended place to go as a couple or as a family with kids since they also have a lot of activities for them and a pool playground. The spa. The hydrotherapy. Everything. Go for several days in order to be able to enjoy everything they have to offer. Don’t miss the shows, every night it’s a different one. And if you have any further question, ask for Erick Medina, extremely helpful with meeting your needs.

Melissa De La，5 晚浪漫之旅

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 2 日

Check in was late, maid services slow. Too many sales.

Hiran，5 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 1 日

Buen servicio!!

Muy amable todo el personal del Hotel, siempre están listos para apoyarte. Buen servicio en general. Ixchel nos ayudó en lo que necesitábamos.

ILDEFONSO，3 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 1 日

Lucilla，4 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 7 月 31 日

The air condition was not working in our room. The room was humid and hot. For several hours, I asked them to look into the problem. Their only responses will get a maintenance man to look into it. Not until midnight when my family I could no longer support The unbearable heat in the room. I had to go to the front desk and speak to a manager. You pay for top service and a luxury hotel but the room conditions are less than adequate.

Michael Angel，5 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 31 日

Staff and service was great! Shoutout to Erick and Juan concierges. Overall stay was very pleasant and relaxing. The themed restaurants were ok- the flavor just wasn’t there at all and food freshness was lacking. In fact, the buffet offered better taste and freshness. The nightly entertainment/shows could improve.

Sabelia Lisseth，5 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 31 日

We have gone here 6 times . We brought our neighbours and their kids and they cannot get over the good and staff and resort. Renovated since we went . Shows are amazing grease, Micheal Jackson , light show. And craft market in Thursdays

Mark，6 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 30 日

Our room was ready 2 hours late and the hotel never reached out to us to make it right, even though the manager said they would. Will not stay here again.

Pedro Paulo Dias e，3 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 30 日

Jason，6 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 30 日

Lajana，7 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 29 日

I can't say enough wonderful things about Grand Sirenis Riviera Maya Resort & Spa after our recent stay! The property is natural and clean. The natural wildlife is amazing to see. The property is also HUGE but thankfully they have shuttles to drive you around, if need be. Though all the drivers were great, we especially loved our rides with Kevin. Our concierges Dario, Lluvia, Diego, Joseph, Erick, and Omar made sure our every need was met. They were so helpful when making dinner reservations, booking with Dolphin Discovery, and booking spa treatments. In the spa, Carla was especially attentive and made us feel relaxed from the moment we walked in until the shuttle was ready to pick us up and return us to our room. The breakfast and lunch buffets are great! Marcelo and Francisco always made sure we had a table right away and helped us with drinks immediately. The evening restaurants are EXCEPTIONAL. Carnal is a MUST GO TO! The food is delicious and the singers and dancers make for a night you won't soon forget. At Oshi Hibachi, Reynaldo (chef) put on an amazing show and the food was perfectly seasoned. Pueblito Lindo has such delicious, authentic Mexican food and fresh ceviche. The shows in The Platea Theater are top notch. We especially loved the Michael Jackson show! Overall, I give this resort a 12/10 because they went ABOVE AND BEYOND my expectations!

Stephanie，5 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 28 日

We had to change rooms multiple times due to the suites being run down and having cockroaches present in the rooms. One room our child was picking the water damage edging of the room. Multiple times we had to call maintenance for AC repair. Once we had to call maintenance due to water leaking from the ceiling. We have been at this resort multiple times prior, and never experienced anything like this. We are hoping it’s a one off, however we may not be back until they do renovations in the

Shaun William，14 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 28 日

They need to work on their customer service. The food was wonderful but the staff were not accommodating at all.

Shirlyn，5 晚家庭旅遊

Expedia 真實旅客評語

格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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Deluxe Junior Suite

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Deluxe Junior Suite Single

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Suite Deluxe With Garden View

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Deluxe Junior Suite Ocean View

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Deluxe Junior Suite Ocean View Quadruple

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Mini Suite Quadruple

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格蘭塞倫尼斯瑪雅河渡假村及水療中心 - 全包式

全包

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