凱悅酒店旗下 - 安達茲華爾街飯店 - 紐約

Beautiful room, check in/front desk staff excellent. Took forever to get ice and extra hangers sent to our room.

No lighting in room. Could not even apply makeup. Called and was told nothing they could do. Manager supposed to call me never did. Staff not helpful, room cleaned but marginally. Worn carpets and floors and tile very dirty. Do not stay here.

Our suite was spacious and very well-appointed. The bathroom was almost as big as the rest of the area (living area and bedroom). I would like to have had a door between living area and bedroom for privacy. Any time we asked for things, such as more coffee supplies, we received them within minutes. Our only big negative was the air temperature in the suite. I wish I had had a thermometer to actually measure the room temperature. There were times I believe you could have stored meat which would not have spoiled. I was cold most of the time in the room. We made 3 service request calls; I know 2 times an engineering representative came. The problem is that the temperature could not been controlled from inside the room; the control was in a general area. Upon check-out, one of the managers did give us a complimentary night (1 of 4) based on the uncomfortable room temperature. Other than the room temperature, the experience was above average. The location, in the Financial District in southern part of Manhattan, was a convenient one. The restaurant food was delicious. We liked the 24/7 service of coffee/tea in the lobby.

Nice employees. Very helpful. Rooms tired and bathroom/shower not the cleanest. Dark dark tile to hide the mold but definitely there. Place can definitely use updating. Heat control very finicky. Room overly hot and had to open windows.

liked the room style and design. morden and clean. staff is friendly.