2nd time staying at a Crystalbrook after having a negative experience at Crystalbrook Riley in Cairns previous. Assumed it may have just been the particular hotel and decided to try again in Byron. Lengthy check in with room not yet available. When finally able to access the room it was a lovely layout, bed was very comfortable lounges not so much. The iPad used for ordering room service and room information was not working. The shower had a stainless steel floor and was extremely slippery and really was a safety risk. The metal also lifted after hot water began running on it which felt like you could fall through the floor.
Lots of potential with lovely amenities and surrounds. The staff were friendly. Unfortunately Crystalbrook on two occasions now have shown that they don’t back up the marketing.
Jeff
2 晚旅行
8/10
Anatta
2 晚家庭旅遊
10/10
matilda
2 晚旅行
10/10
Nigel
1 晚旅行
6/10
Ökofaschistisches Paradies - wer es mag.
Martin
1 晚旅行
10/10
Beautiful property and great facilities
Mansi
2 晚旅行
8/10
Friendly staff, nice property. Slightly run down rooms and most of the boardwalks were closed as they need maintenance. Food at the Forest resturant was great.
JAMES
2 晚家庭旅遊
6/10
Couch and outdoor lounge cushion seats have stain that I wouldn’t want to sit in them at all. Understand that it’s lightweight construction but I could hear noise from upstairs and from the outside walkway.
Albe
1 晚浪漫之旅
10/10
Matthew
1 晚旅行
8/10
Everything was great,especially the service on the front desk.
The only letdown was the restaurant, the food was average and there wasn't much to choose from on the menu.
Shaun
1 晚旅行
10/10
Martin
2 晚旅行
10/10
Maryana
2 晚旅行
10/10
This property is absolutely gorgeous. It will take your breath away. The staff were so helpful and friendly. I would give this property 10 Stars. Extraordinary!
Rochel
1 晚浪漫之旅
10/10
Loved the rooms and the property overall. Very tranquil.
Michael
3 晚旅行
10/10
Beautiful
Tanya
3 晚家庭旅遊
10/10
Kahrenna
3 晚好友同遊
10/10
karen
3 晚旅行
10/10
Sarah
3 晚旅行
8/10
Children at pool area loud and unruly… running and diving.
Would be nice to have a Adult quite pool
Catherine
3 晚浪漫之旅
8/10
matthew
3 晚旅行
8/10
Horrible check in experience a very rude front desk staff member - once that was completed stay was very good
Marcus
2 晚旅行
10/10
Rhiannon
5 晚旅行
10/10
My recent resort experience was truly exceptional. Everything, from the ambiance to the room, restaurant, and service, was perfect. We certainly plan to return.
Michael
2 晚旅行
10/10
Seriously the most relaxing resort I have ever stayed in. Loved everything about it. The room, the wooden paths through the rainforest to the beach, the pool where you can sit and stare at the view. I will be back. Only stayed overnight this time. Next time it will be longer.