The whole experience was horrendous. Firstly, they took a £100 deposit, which i was aware off. Now, around 3 weeks later i am chasing constantly for a refund. Everytime i get told it will be sorted. No one had EVER got back about this. I am now havjng to consider legal action.
Nextly, we arrived on a saturday and there was a wedding on. We were placed next to the venue and the music was horrendously loud. Pumping bass into the chalet until 12 midnight!! I have videos and recordings to show how bad it was. I contacted hotels.com and the business refused to refund the night. I then contacted the business 4 times explaining and offering to send them the video files. I have had a single response regarding this. It was so loud my family were unable to sleep. It is not the quiet place they say. Also, they close the hottubs at 9pm, and ask you to be quiet and then pump loud music into your chalet. Different rules for wedding. If i had knownz there is no way i would book. Considering action against the business as it was not cheap.
