Worst Check In Experience Ever!
After arriving
from Okinawa my family took an Uber to Tabino Hotel as no shuttle service was available. Was approximately 1145pm.
Upon arrival we received a very unwelcoming greeting by the front desk gentleman. He said pay now for the 2 rooms I had booked which I did. He then handed me my check in receipt. He then advised me that I booked the first room as NON SMOKING and the 2nd as SMOKING. I advised him there must be a mistake both rooms should be NON SMOKING. I requested him to please change the second room to NON SMOKING. At this point he became extremely aggressive stating there is nothing he could do it was not his mistake - the hotel was fully booked no Non Smoking rooms were available.
I agreed it must have been a mistake and it was not his hotel's fault. Again I insisted he find another Non Smoking room for us.
This is where the most bizarre thing happened. He started telling us to leave the hotel. He was cancelling our rooms. I told him we have paid for the rooms I want 2 Non Smoking Rooms. We began a very heated verbal exchange. Then the craziest thing happened! He then came out from behind the counter and physically started grabbing me to take away the check in paper. I told him to take his hands off me or I would call the police. My daughter in law stepped in and he backed off. It was late I had enough so I reluctantly said just give us the keys. I told him we have been travelling Japan for 3 weeks and have never encountered such