萬豪渡假會普斯紐約市飯店

Did not expect the bed to be a pull-out couch, but the room was comfortable. The water temperature was very sensitive--either piping hot, or too cold. Staff was friendly and accommodating.

-on arrival day (12/27)the gentleman downstairs in Vacation Club area was very welcoming, kind, said help yourself to water bottles, etc. A different gentleman the next day (12/28) , however, was very curt when we wanted a water bottle , telling us to get the small cups of water down the hall instead. He was rude, hardly looked up from his computer before barking at us and clearly letting us know the refrigerated water bottles were not for us! If you are going to have waters, drinks free for some, it should be for all. Otherwise, guests are left feeling less-than, not as important as others. Front desk people were very nice and accommodating w keeping our luggage when our room was not ready when we arrived. We appreciated that very much.

I thought that visiting this vacation club could have give us great experience as possible future customer . It was not

Awesome hotel. Water and cups in entry way. Coffee and danishes in morning. Friendly, helpful staff. Great rooftop bar with views of Empire State Building

5 Star Hotel in the heart of NYC

Super hotel i Midttown Manhattan. Vi havde et værelse med 2 store senge, hvilket passer perfekt til en familie.

Disappointing from A-Z. The room was not ready when we arrived at 1:30pm. That was no problem...Although I made a unrefundable repaid reservation for a double-double room we were given a single King. The front desk didn’t say anything...just gave me a key.When I informed the front desk they gave us us a Tiny double twin Handicap friendly room. We did not discover this until changing rooms..I.e. the French ntdesk did not tell me it was a tiny handicap room. The room was so small there was almost no space to open our bags. The bathroom was not well functioning...the motorized door was difficult to open...and when open you could not get to the sink. When I complained10 minutes later that this room was inferior to the first I was informed that the original room was no longer available. This hotel is a conversion of a postwar building. Tight hallways. Bad WiFi. Rooftop bar has good view but it is too small. If you like small rooms, an slow elevators that are also constantly used by cleaning staff then you’ll like this place.

Was lovely

For a lower price we got a studio with a Murphy bed. I liked the hotel a lot but was not impressed with the comfort of the Murphy bed. I loved the Pulse bar with the unobstructed view of the Empire State Building. Would definitely stay again.

Nice and clean hotel with friendly and warm staff. Best location!