My 7 nights stay. I was assigned Room 518 and told parking fees charged, anything after 5 days was free. I got to the room: The telephone did not work, the safe did not work, and the remote control in the living room was missing. I went downstairs to the front desk and reported the problems. The clerk wrote my complaints on a clipboard and assured me they would be taken care of. I reported this to the day clerk each morning, and told it would be fixed. I returned each evening and nothing was done. This went on for 3 days. On day 4 a remote control was placed in the room with dead batteries. I went down to the desk and was told I was lucky because I received the last batteries. Nothing was done with the phone or the safe. I had to take anything of value with me each day. I reported the problems 5 days in a row. Nothing was ever done. I think the phone was intentionally not fixed so I could not call the desk with my concerns. I check out after 7 nights, I informed the clerk again of the problem. I was told my balance was $0. I asked about parking. I was told I needed to scan a sign in the parking lot. I said I did not know this and would like to pay for 5 days now. The Manager, Karina Fontanez Nieves told me to email a letter explaining the situation and parking would be waived. I sat down in the dining area and immediately emailed the letter before departing. My credit card was charged by the Rental Car Company for 2 parking ticket from the Hotel. SAD!