They couldn't get us checked in until almost 4:30pm. We came at 2:30 just to see if we could get in early and they still were late for our check in time. Then we got to our room, got situated with our family of 4 and went to lay down around 10 to sleep and the couch didn't pull out to a bed! we reserved a king suite with a pull out couch for the kids. under the cushions it said 'no open', and it was broken. So they either knew that and gave us a room that didn't adaquately accommodate 4 people, or they haven't cleaned their couches (yuck)! after day 3, they stole my shorts that were hanging alone on a hook in the bathroom. they said the cleaning staff probably thought it was a towel. well, it was by itself and it was a crocheted cream colored garment. they said they would find it for us and never did. they cleaned 1 time in our 4 night stay.....stealing shorts the ONE time they cleaned. food was gross too, but there was a staff member that worked every day in the food services that was spectacular. he was very and was always busy cleaning up! Overall I would not stay here again for the price we paid.