Nice new hotel but lacking some staple comforts required of a holiday.
Positives - location, free parking, ambience and animation team were excellent. Its gorgeous to look at!
Negatives - food (nothing labelled and cold), room layout, maid walked in and stared at my husband on the toilet and wouldnt leave. Very strange. Didnt offer us a welcome drink, water takes ages to get hot. Our balcony and windows were directly adjacent to the gym so we couldnt open curtains or yse balcony without seeing people working out right next to us. The heated pool was nice but the cold pool was full of seagulls. Surely this is not hygienic.
We would come again for the right price but we over paid which highlighted the negatives.
Meera
Meera,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月19日
New and comfortable. A bit soulless.
Great bed and large room, very new and modern. Soulless as most of those supersized hotels
Francois
Francois,5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月13日
Chloë
Chloë,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年1月5日
One night stay
Pool area lovely, spacious. Part of main pool heated in December and it really was warm! Just the food that was disappointing. Would stay again but book room only
Elisabeth
Elisabeth,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月21日
Would defo recommend
Fantastic hotel. Had everything covered. Spotless clean. Very helpful friendly staff. Convenient location along the promenade.
Loren
Loren,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Tor
Tor,14 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Rob
Rob,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月24日
Parfait
Très bon séjour de 15 jours avec un accueil parfait et un personnel qui parle français, belle chambre très bien insonorisée, propre, un dressing parfait,bon restaurant et buffet varié, piscine très grande et agréable avec beaucoup d'endroits où on peut se reposer. Malgré la grandeur du complexe celui-ci reste calme et c'est appréciable. Seul remarque une poubelle dans la salle de bain et quelques cintres supplémentaires aurait été un plus.
Nous reviendrons en mai car c'est le meilleur hôtel que nous ayons fait sur l'île.
真實旅客
14 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月4日
Food options not great. Entertainment pretty average. Only one pool bar with snacks for quite a big pool. So a lot of walking is needed. Towel service was great. Rooms too small and having no separate bathroom (just a shower space in the room) wasn’t convenient with kids.
Karine
Karine,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月2日
The swim up room was lovely . There was no shop on site to buy bottled water from . The check in took 45 minutes as we were in a long que .
Susan
Susan,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
Muy bien
leandro Fernández
leandro Fernández,7 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月29日
Arrived at 12/30 room not ready. That was fine went back at normal 3pm check in to be told it was still not ready. The head chambermaid has to inspect the room. We got into the room at 3/50.
She didn’t do a very good job. There was about a dozen little ants having a party in the bathroom. I managed to squash about
10
of them. More appeared later. I Complained at reception about them nothing was done. Back down to reception after coming in late at night to find them in the bathroom and bedroom I was given a can of ant spray. We had dead ants all over the floor skirting boards and walls for the 4 day stay. They were never cleaned up. The food in the main restaurant wasn’t great. Lukewarm at best. There was plenty to go around but just not warm enough. I managed to lose 3 pounds in weight. So it wasn’t
all bad. As for the room and hotel it is lovely. It was my third stay since it opened. Will I be back unlikely.
thomas
thomas,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月23日
The hotel is nicely done and kept incredibly clean. It is quiet and the staff are mostly friendly. The swimming pool is massive and there is good availability of sun beds across the day, although there are very few around the children’s pool. The play area is small and designed for toddlers, but there is a full agenda of activities in the kids club. The disco was a bit of a disappointment, it starts late and while the staff are great and incredibly enthusiastic, there is not much dancing and the music is often specific to the hotel. The hotel bar is also very reasonably priced.
There are only two areas that let the hotel down for us. The first was that the room was not what we booked. As we were travelling with a toddler, we specifically booked a room that said it had a separate bedroom. When we got to the hotel, it turned out this type of room doesn’t exist. Furthermore, the sink and shower are in the bedroom, meaning that it is almost impossible to stay up once your child is asleep.
The other area was the restaurant. The food is average and either has no label or is incorrectly labelled. Very few items have allergens available and it is difficult to find this information from the staff
Nicola
Nicola,8 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月20日
Was lovely and new
Ellis Jon
Ellis Jon,6 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月13日
Great hotel
Great week at a brand new hotel. Perfect room, food was great, service also brilliant. Highly recommend
Ian
Ian,7 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
Too Big!
I booked a superior sea view room which was fabulous. Breakfast very good. Evening meal not so. The hotel is just too big and impersonal. The sunbeds with umbrellas got booked up early and left empty for ages.
E
E,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月22日
Staff are very polite and accommodating and the environment is very clean
Cliche Destiny
Cliche Destiny,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月10日
Perfecto a excepción de que el restaurante mexicano y japonés debería abrir a la hora del almuerzo