There was no advance message from the property indicating how to arrive at the B&B, which was on the second floor of a shabby apartment building with no number on the outside. There was no communication regarding where the keys were (in the metal box to the right of the entrance); the location of the apartment
(floor and door number); where to park; how to pay; nor what time breakfast would be served. The hotels.com advertisement contained no phone number to call. We were able to find the keys, enter the building, and find the apartment because the cook in the posh restaurant next door offered to guide us. The restaurant's kindly gentleman owner and courteous staff have to deal with these issues related to the B&B all the time: they have the property manager's number, call him, and then guide people and show them where to park, where the keys are, and where the apartment is. THIS IS NOT THEIR JOB and they are sick of handling the responsibility for the property manager, who they describe as "a bad guy". The property has apparently been re-named in recent advertisements because of all the bad publicity the B&B has received in the past, because of the above issues. The apartment itself is fine, clean and spacious and leading off of a spotless kitchen, but there was no soap or shampoo in the shower, and no indication what the WIFI address and password were. Never again.
