The staff was extremely nice, helpful, and responsive from check-in all the way through picking up our held luggage after checkout! The king bed was comfortable and the room was more than spacious enough to open a large suitcase with room left to easily walk around it. The fridge was handy for storing drinks and the desk/table/counter space was sufficient for laying out makeup, snacks, etc.
I would rely on my own toiletries but there are some provided. Water pressure was good and the room was quiet despite being a convention weekend with a packed hotel.
We did have to change rooms the first day (able to the next morning) because our original room was the unlucky one mentioned in other reviews with a covered window and very unpleasant shower. Mold on the grout, strange hardened white blotches where you’d stand, just not acceptable. The staff was more than understanding and helped us swap early the next day with ease. New room was perfect — clean, zero complaints, and a great view.
Luggage stowing and pickup was a breeze even on an extremely busy day. And being only 2 avenues (approx. 10 minute walk) from the Javits Center was great. Thanks to the staff for making our hectic 4 days so comfortable!