I booked a stay at Hôtel de la Tour Eiffel but left on the first night due to an issue with the room temperature. The AC wasn’t working because the hotel uses a system where only heating works in winter, and with winter almost over, the room was too hot to sleep in. The front desk suggested opening the windows, but that wasn’t an option due to the street noise outside. As a result, we couldn’t sleep and decided to leave.
I contacted Hotels.com to report the issue, but the hotel refused to refund, claiming the booking was non-refundable. This wasn’t a problem on my end, as the hotel advertises AC, but it wasn’t available until summer, and this was not disclosed on their website. The hotel’s website also does not mention the heating system or the potential issues with room temperature during transitional seasons.
Furthermore, the rooms were much more deteriorated than in the pictures on their website. The bathroom was incredibly small, and the photos provided create false expectations, showing angles that make the rooms look larger than they are. Some photos even show the exterior of the hotel in two different colors, which adds to the confusion.
Given these issues, I strongly advise against staying here. The lack of transparency and the uncomfortable room conditions made this a highly disappointing experience. I left after the first night, and I would not recommend this hotel to anyone.