I would like to say that I enjoyed staying at Scenic Hotel Bay of Islands. I'm at two minds about this. The check-in process was quick and straightforward. The concierge answered my questions about the ferry. Everything was fine. When I got to the room, I found that various hardware in the bathroom are broken or loose. The bath towel hook, the toilet roll handle, and the hand towel handle. This means we can't use those as the towels keep falling off when we hang the towels on them.
After the first night, I went to the receptionist and ask them what's the difference between the Superior room and the Deluxe room. She immediately looked unimpressed and said it's a $50 difference. To which I was taken aback as I expected her to explain in more detail such as bedding arrangement, sizing difference, or location in the hotel. She did not want to elaborate further so I left.
The last night when we returned from a full-day trip, we found that the bathroom floor was not cleaned properly nor is the carpet vacuumed. We found hair on the bathroom floor as soon as we walked in.
We had a drink at the hotel the last night and were greeted by the hotel manager, he was kind and nice to talk to. That might have been the highlight of our stay.
