Amazing hotel with views. Saw so many birds and wildlife from our balcony. Jaxier and the rest of the restaurant staff were super hospitable and Jairo and the hotel staff were super accomadating. Will be re visiting
Dhan
4 晚家庭旅遊
10/10
Excelente estadia! Mas tem que ter carro para chegar e sair
Existem ladeiras imensas para chegar ao hotel
katianne
2 晚旅行
10/10
Lisa
2 晚家庭旅遊
10/10
Kjell Anders
3 晚家庭旅遊
10/10
Excelente
真實旅客
3 晚旅行
2/10
We were moved between two rooms within one night and both were unsafe. The first room had leaking pipes in the wall, dripping AC, loose electrical wires in bathroom, smelled like mold and was quite literally falling apart (parts of cabinets on the floor!). The second room had a large hole we found behind our daughters bed where a bat flew out and kept swooping at us our first (and only!) night there. We had to terminate our stay and drive all the way back to San Jose (ruining our vacation and paying for new flights) for our Daughter to get the health department required rabies vaccines (totalling $1700US and requiring 4 trips to the ER). The hotel owner took a full week to reply to us and only offered us a refund of half so we have filed a dispute with our credit card company. They photographed us in our car as we left (trying to prove we stayed one night) even though we never slept a wink. The only reason we had to stay was because we didn’t feel safe driving all the way to the airport (hours) during the night and no manager would be available to speak to us until 6:30am. This hotel has quite literally caused us thousands of dollars of damage and, yet, they are fighting for money for nights we were not even able to enjoy. They ruined our long awaited vacation and in no way made us feel any of the Pura Vida we had come to love about Costa Rica. They should be ashamed.
真實旅客
3 晚家庭旅遊
10/10
Fabian
1 晚旅行
10/10
FAUSTO
2 晚旅行
10/10
We had a wonderful stay at this hotel. Location, accommodations and the staff were exceptional. I would highly recommend staying here if you can! Great vacation and many thanks to all of the staff who really are terrific
Kathleen
4 晚旅行
10/10
Property was kept very clean. Staff was excellent. Manuel Antonio is beautiful. Walk to beach was 125 stairs - we found it fine. Daily wildlife was fun to watch. Would definitely come back.
Eric
8 晚浪漫之旅
8/10
GUILLERMO
1 晚旅行
10/10
The property is beautiful! The pools, bars, and restaurant are all set up for beautiful views! Make sure you lock your patio door! The monkeys will get ya! Staff was friendly!
Tyler
3 晚旅行
2/10
Shana by the Ocean was not a pleasant experience. It's kind of like an a cheesy all inclusive, without including anything but breakfast (which you would get anywhere in Costa Rica). Management is not helpful, if you have any problems with your room, you will suffer. Stay at a cute boutique hotel, you will save money AND have a better experience! We loved our other 3 hotels in Costa Rica, they were perfect!
Jennifer
5 晚家庭旅遊
10/10
Wonderful hotel with polite and kind staff. From Michael at the restaurant to Johnny at concierge services they were all very attentive and caring. We truly enjoyed our stay
Shahbaz
3 晚家庭旅遊
10/10
Beautiful hotel, awesome staff!
Laura
1 晚家庭旅遊
8/10
L’hôtel est superbe on s’habitue rapidement à monter et descendre la côte entre les chambres et la piscine et le restaurant. C’est le by the beach qui pose problème… le chemin qui mène à la plage est mal entretenue et on doit traverser une rivière d’eau trouble et enjamber des tronçons de bois mort pour atteindre la minuscule plage où des jeunes très entreprenant veulent absolument nous louer des transats d’une propreté douteuse… l’eau de la mer est trouble et il y a beaucoup de débris qui flottent… bref mieux vaut aller a une autre plage et payer stationnement et transat décent.
Martin
6 晚好友同遊
10/10
The staff was very friendly and accommodating. The place wasn’t too crowded and everything was clean. We spent time at the pool and it was relaxing and plenty of space.
Neysa
5 晚家庭旅遊
8/10
Overall, the area and view the hotel has is a 4/5.
Most of the staff was friendly and has great customer service however, that was not the case with some of the waitresses in the restuarant. Nothing in this road is walkable due to narrow roads w/o sidewalks. Most of the tours provide transportation to and from.
bryan
6 晚浪漫之旅
4/10
1. The room was smelling of MOLD, we could not sleep, had allergic response - sneezing, itching and headache , tried turning the air condition "on" and "off", turning it on made it worse. I could not believe that a top rated hotel would be this bad.
2. The hotel says it has private access to the beach. While it was true, the access to the beach was very difficult and there was knee deep water heading to the beach shore. I Would rather spend my money on a hotel away from the beach and take a taxi to the beach.
3. Provided feedback to the hotel staff at check out. they didn't seem to take it seriously.
4. Breakfast was very good.
Sudha
1 晚家庭旅遊
8/10
RICARDO
1 晚旅行
4/10
Shana is not worth the price nor is it a 4 star hotel. The property is in an inconvenient location with no nearby restaurants or shops. Next, its breakfast buffet was no better than what you would get at a good motel. The rooms were dated, and not well maintained. Also, if you’re in one of lower room numbers, you have to walk up a very steep hill to get to the pool or reception desk. The best part was the pool. Great water temperature and excellent pool bar. We won’t choose this hotel again. .