索菲亞市中心溫德姆華美達飯店 - 索菲亞

Good

The hotel continues to need further upgrading as still looks old and tired. The staff are always pleasant and courteous. Breakfast is excellent. The big issue I have is the policy that exists both in Oasis Restaurant and room service. If you want a glass of wine, you have to but the entire bottle, no longer can you order A Glass of wine. The prices of a bottle extortionate. Being forced to purchase an entire bottle encourages alcohol use and waste when you just end up emptying the rest of the bottle down the toilet. This is taking advantage of guests, and the policy needs to change. My next stay, which is already booked, will be my last which is sad as I have stayed over 20 times, but this policy will force me to change hotels.

Beds very hard. Room temperature very hot. Asked if we could use air conditioning but we were told that as it was set for heat they could not do anything

The spa is amazing, though the people working at the reception are extremely pushy. I did enjoy the experience though. The hotel is clean and the breakfast is excellent. he only issue I had was with the door key-card. I had to return to the front desk 6 times to get it re-keyed, I did it back to back on one occasion. The front desk personnel were helpful except for the on time I was blamed for it. Bad luck I guess.

were coming back every time. we love this hotel