Quality of service was similar to a Motel 6. Watered down drinks at bar for $27 each. Valet reeked of marijuana and carried the smell into my car. Watched a bar tender intentionally give a patron wrong directions because she "had an attitude", later joking about it with other guests. Shower floors were noticeably broken and rusted. Not worth the price when countless hotels are on the same strip.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Maximiliano
Maximiliano,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月24日
Aaron
Aaron,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025年2月24日
Priscilla
Priscilla,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月23日
Paul
Paul,4 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年2月20日
Very loud hotel
We were supposed to have a King room w/ sofa bed and pool view. The first room they gave us didn’t have a sofa bed and had dirty towels in the sink, so we had to haul all our luggage back down to get another room that was still wrong because it was a street view. They gave us 3 new keys, but none of them worked. Couldn't use the balcony because it was so loud with emergency vehicles and the freeway. Kids stay for free so they're everywhere. The hot tub at the adult pool was broken and the one downstairs was constantly full of screaming kids. There's no soundproofing so the hallways full of kids were so loud and the maids were yelling back.and forth to each other at 7am making it impossible to sleep in. There was no coffee maker and then the one they sent us was broken. Wasn't what we were expecting for a $400/ night hotel.
Alicia
Alicia,1 晚好友同遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月19日
Mal servicio
El servicio es pésimo, el cuarto sucio, no funcionaba el teléfono y no podías hablar a recepción. No nos hicieron limpieza un día y la actitud de Ana de llaves pésima! La vdd que pena que tengan personal de octava. Y la limpieza muy mala en general
Julian
Julian,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月18日
Mary Claire
Mary Claire,3 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年2月17日
Horrible, horrible, horrible!!!
It was just terrible! They didnt make the bed up for my kids until midnight despite 5 hours and many many times of asking.
The phone didnt work so had to keep going to reception to ask in person.
The queues for breakfast, bar, coffee were horrendous. Clearly short staffed.
No sunbeds. No experience. Poor customer service. It was just the worst.
We checked out after day one. Many other guests were complaining at the same time.
Stay at the Eden Roc. We went there afterwards and it was amazing!
Richard
Richard,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月16日
Awfully experience
Horrible experience my shower had no water coming out from it. I had to put the faucet on in the sink in the bathroom in order for the shower to work. I must’ve called six times they came down and they couldn’t figure out the problem. They refused to move me rooms. They refuse to even refund me anything it’s a horrible, horrible hotel. Do yourself a favor go elsewhere. They just leave the room so bad. The bathrooms are so old and updated and the mechanicals are just not working. I would advise to go with a different
Mordejai
Mordejai,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Lakisha
Lakisha,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
VÍCTOR RAUL
VÍCTOR RAUL,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月15日
Smukt sted, alt for dyrt i forhold til kvalitet.
Dejlige pools og lækker strand. Men tydeligt at hotellet er ved at være gammelt.
robert
robert,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月7日
Nadia
Nadia,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月6日
Dejligt hotel.
Vores Første værelse lugtede af maling. Vi ønskede et nyt og fik en opgrade til balkon med vand udsigt, derudover fik vi lov at tjekke ind 6 timer før tid- meget god service. Hotellet er flot og med gode faciliteter, som gratis vand/kaffe/the. Hyggelig restaurant ved poolen med god og prisvenlig mad. Det eneste negative var en doven medarbejder på stranden, som ikke gad hente håndklæder inde ved poolen da de var udgået ved stranden. Han bad os selv finde håndklæder og virkede decideret doven og uvenlig. Der var ligeledes en del skrald efterladt af strand gæster, som først blev samlet op ved dagens afslutning. Ellers meget positivt og vi vil helt klart komme igen.
gitte
gitte,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月6日
Yisrael
Yisrael,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年2月1日
Patience needed :)
The rooms and pool area and gym are all great - no complaints. The only snag is the elevators - always one or two out of service. And staff constantly use the guest elevators ( presumably the one service elevator too slow). Net result is a lot of waiting - and on holiday, time is precious.