The Holiday Inn express was perfect for our needs. The staff--particularly Touria and Eddie (?)--are knowledgeable, attentive, and efficient. The room is small, but that's New York. Everything was as expected, and the location is terrific. Be forewarned--there's another Holiday Inn very close by, and people can be confused about which hotel to go to.
My only gripe: the hotel is oversubscribed, and you really feel it at breakfast. The hallway to the elevator is incredibly narrow, and people getting off the elevator, and people trying to get on the elevator (which is very slow during peak breakfast hours) make for terrible congestion. There is supposed to be a limit of six people per elevator trip, but that is seldom observed. And if it were observed, it would take forever to get to the first floor (we were on 24, so it was REALLY a slow haul). I wonder if there's a way to reconfigure the breakfast area so that it's more customer friendly.