I recently stayed at the Holiday Inn Express Manhattan, New York, and my experience was nothing short of disappointing. The staff, particularly Touvia and Shiante, displayed extremely unprofessional behavior. They were rude, lacked basic customer service skills, and left us feeling unwelcome. On a positive note, Mr. William stood out as professional and helpful, which was a small consolation amidst the otherwise poor service.
The condition of the room was appalling. It was dirty and poorly maintained, with no trash bag provided in the waste bin. Additionally, the sink in the bathroom was leaking and clogged, making it difficult to use. These issues made our stay uncomfortable and raised concerns about the overall hygiene of the property.
The lack of basic amenities was another major disappointment. There was no microwave oven in the room, and the refrigerator they eventually provided after multiple requests was out of order. For a hotel in this price range, such shortcomings are unacceptable.
The breakfast area was equally disappointing, as it was poorly maintained and unhygienic. This added to the frustration of an already unpleasant stay. Considering we paid $1,169.00 for just two nights, the experience was far below expectations and not worth the cost.
Overall, this was one of the worst hotel experiences I’ve ever had. The lack of professionalism, cleanliness, and basic amenities makes it hard to recommend this hotel to anyone. I strongly suggest looking for other opti
