I booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure.
I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel.
On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology.
I’ts been a while since I stayed at a Novotel and this I think may be the last.
No parking availability other than £15 for overnight in their underground which is far too much and in no way reflects the price and standard of the hotel.
Beds and pillows uncomfortable, room clean as was hotel and well appointed and positioned tbh.
Paul
Paul,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年9月21日
Charlie
Charlie,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年8月31日
Katura
Katura,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年8月30日
Absolutely loved our stay! The female receptionist was fantastic and very attentive! We would definitely return
Ella
Ella,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2020年8月30日
excellent location and price. very clean and bed was the most comfortable ever......
Teenab
Teenab,1 晚浪漫之旅
Ebookers 真實旅客評語
10/10 好極了
2020年8月30日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年8月28日
Good, central location. Safe & quiet. Easy check in & out. Room a good size & nicely appointed. Comfortable bed. Good shower. Good value.
Eddie
Eddie,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2020年8月18日
Never Again
Arriving at 9.30, the Short walk from the Rail Station was longer than short as i explained over the phone i was on crutches. The chap on reception was far from helpful. Bar closes at 10 we were informed. We checked into to a non disabled room as it was the only room available. The beds were far to high, a few more inches and you need a ladder to get in. Pillows were very hard, air con was stuck on warm and we didnt get our alarm call at 10am. Not impressed, never again.
Andrew
Andrew,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年8月10日
Great location - quiet but easy walking distance of shops , bars & restaurants. Would stay there again.
真實旅客
1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2020年8月9日
Michael
Michael,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年8月6日
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020年7月25日
2day City break perfect
Great friendly staff
We stayed on the lower floor which was underground
Would have preferred a window bit great room none the less
Stuart
Stuart,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年7月24日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年7月13日
Great:
Big room and immaculately clean
Huge comfy bed
Everything you need in your room (iron, fridge,small seating area
Bar area / reception really funky and comfortable despite covid restrictions
Lovely friendly service
Could improve:
Our room wasn't ready and wouldnt be fir an hour due to covid restrictions on housekeeping. We were given the option of a basement room straight away...made aware it had no windows....we took that option and the room was great...however the lack of window made it a bit oppressive. We would have preferred to have been made aware there might be a delay with rooms prior to check in and we would have factored this in to our plans.
However....we totally understand the circumstances and the staff couldn't have been nicer about it.
No tea cups in the room but we asked for some on the WhatsApp service and they delivered these within 20 mins (should be in room though)
Summary- would definitely stay again butcwill avoid basement room
Sarah
Sarah,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2020年7月12日
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年3月16日
Sophie
Sophie,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年3月14日
Alison
Alison,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2020年3月12日
hotel ,staff very freindly . In a very quiet back street. Bed so comfortable.Towels gorgeous and soft. Iwould recommond this hotel.
alison
alison,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2020年3月12日
Disappointed
No assigned check in area. Had to ask at the bar about checking in. Lady who checked us In gave us the room number but didn’t direct us as to how get to the rooms. We had a lower ground floor room very small. No natural light. Too hot even when air conditioning was turned down. Bed was a bit to hard. The smoke alarm was positioned in the middle of the room above the bed so the green light flashing every few seconds in the dark wasn’t great when trying to sleep. Although the room was small it was clean and had everything you need for an overnight stay. A bit disappointed as we have stayed here before it changed to The Mecure and really liked it which was why we booked this trip.
Wendy
Wendy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年2月27日
Thomas
Thomas,2 晚好友同遊
Hotels.com 真實旅客評語
4/10 一般般
2020年2月19日
Disappointing - definitely not 4*
Check in was fine and quick, and the privilege room was very nicely laid out, but unfortunately the hotel did not have hot water available due to a broken/turned off boiler. The water was just lukewarm and reception could not fix this until morning as it needed to heat up over night. This was very frustrating after being at a sweaty gig when all I wanted to do was get clean. Despite a complaint the manager has still not contacted me to raise this issue.
Megan
Megan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2020年2月17日
Kate
Kate,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2020年2月3日
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020年2月2日
Great location and reasonable price.
Only thing is no parking from the hotel.
COuncil spaces just outside -ok for overnight