We chose this hotel in Lanzarote because of our great experience in Tenerife El Mirador. The first impression when we arrived at the hotel was that we know this is not 5 stars, well we can compare all 5 stars in that level as we've travelled to more than 100 countries, some of the 4 stars can be 5 stars but this one is just 4 stars for me.
We arrived with 3 people in the Front office attendant, all busy but we were serve by David, if i got his name correct, told us that there is a different check in for Star privilege which we don't fmind to be serve anywhere and he gave us a good room on the 3rd floor, I think all facing the see or facing the swimming pools are all ok from 2nf floor, of course it depends to what you pay.
The lobby is just ok and the room we got is also good with basic amenities, the difference here vs El mirador is the personal touch, there is no card greetings to welcome you, the toiletries were all now in the refillable bottles that you need to squeeze, tea and coffee pods,nice bed and lovely view from the balcony.
There is also a lounge for star privilege where you can have snacks and drinks, which is ok for those who love drinking, but for us we don't drink this is not applicable but for others this is a great benefit.
Breakfast and Dinner- all Buffet and a separate room for star privilege as well, it's noisy when it's busy because of kids around but a bit quiet in the star privilege room.