I did like the courtesy and prompt response. I did not like the asymetry of treatment…
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
若以信用卡付費，必須另付 3% 的手續費
機場接送的費用為每輛車 EUR50 (單程)
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
Nice location and good view ; and many services available within the hotel
Iman, 2 晚家庭旅遊, 2020年01月10日
Lovely hotel with great view from the bar on 29th floor. Good service and nice breakfast but beware of taking a picture with the tea man as he will ask for cash.
Lori, 1 晚好友同遊, 2019年12月22日
Bathroom has sewer smell. Breakfast staff was nice one day but short of staff the other day.
PEYSHAN, 1 晚旅行, 2019年12月21日
It was disgusting. The room had a very bad smell. All amenities were missing, had to always call 3-4 times and then I had to go down to reception before getting something. Room didn’t even have toilet paper. When I asked for a dental set they set I had to wait two days. It was terrible definitely not a 5 star hotel. Also too book the driver for airport I had to book it three times because every time I’d confirm with concierge my reservation was never there.
Elly, 3 晚商務旅行, 2019年12月08日
Absolutely shocking. We arrived as an engaged unmarried couple. We're told we could not stay in one room. Told to either go to local police station to get a certificate we can stay together or we need to pay for 2 rooms. We provided evidence that we had emailed the hotel to advise we are engaged and not married to which they responded it was not a problem and we are welcome. The manager said his staff made a mistake when replying so. We asked for the second room free of charge and we're denied it. They wanted 100euro for a second room bearing in mind my first room was 150euro. So off we went to the police station to try get this 'certificate'. After a 2 hour wait at the local police station, was told unless we are married cannot stay together in one room. So back to Kenzi. Explained we wasted time. No apology nothing. And guess what, were charged the full 150euro cancellation fee when we said we refuse to stay.
Ingrid, 1 晚浪漫之旅, 2019年10月27日
Large clean rooms, good breakfast with variety and helpful staff.
2 晚好友同遊, 2019年10月18日
Nice property good staff very pleasant. Nice property good staff very pleasant Nice property good staff very pleasant
1 晚旅行, 2019年10月14日
Beautiful hotel and perfect location with attentive staff, comfortable rooms.. We spent our last night in Casablanca here. We requested a room with a view and had an amazing view of the city and mosque.
Cynthia, 1 晚旅行, 2019年09月29日
Was dissapointed that the sky bar which serves dinner allowed smoking. We had to finish dinner in a rush, to get out of the smoke filled area.
Cliff, 1 晚浪漫之旅, 2019年09月27日
Everything from the minute we parked the car till we were told good bye was strikingly beautiful . We couldn’t ask for a better experience!
1 晚好友同遊, 2019年08月24日