I was in room 119 that wasnt properly cleaned upon arrival, then i tried to move past the few things like food/drink marks left on the table. Then found a eyelash in the bed from the previous visitor along with my bed having bed bugs in the bed. I reported the issue to the night shift manager James who said okay they could move my room. No apology for the inconvenience, nothing in regards to the bed bug issue or the room not being cleaned. Then james provided me with a key to another room we had a king size bed but we had to downgrade to two queen beds do to availability. Walking into the room the room is a mess and bed are taken apart so the room wasnt cleaned from the previous visitor. I go back doen to the front desk to tell James at which he huffs and says i will look at this next room before sending you to it. When speaking with the manager on shift he explaine dthey would offer no comp or refund due to having to downgrade my room for the bug issue. I did ask for a manager on day shifts information to talk to someone about the issue
completely unacceptable the way the matter was handled. I provided pictures of 2 of the bedbugs and second room key that had a mess in the room. Overall would not recommend if youre looking a cleanliness stay.
Alicia
Alicia,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月11日
Toilet leaked, closet door off track, hair dryer broken off wall. General state of disrepair. 3 night stay, had to request toiletries.
Grant
Grant,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Jenipher
Jenipher,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月1日
Amariah
Amariah,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月18日
Dan
Dan,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月17日
Cung
Cung,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年11月17日
Stains in all of the rooms.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月14日
In meed of updating
christine
christine,1 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年11月11日
This property needs a little love. The lobby is cold and echo-y. The room was clean but shabby. The bed was flat and very firm and the pillows on a King bed were standard and small. Also, there was a very inconsiderate group making noise well past quiet hours and staff did not address until complaints were made.
Jessie
Jessie,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月10日
When making reservations pics and such do not match the property as in real time. Run down. Carpets need cleaned.
Kelly
Kelly,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年11月10日
Outdated, terrible smell, woke up with bites all over the body
Sierra
Sierra,2 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年11月2日
This property is certainly worn and shows age. I believe it’s past the point of cleaning and just needs complete room makeovers with “new” interior finishings. The staff was absolutely some of the nicest folks (all staff day, night and morning crew) they deserve to work at a place they are proud of. I wouldn’t recommend or return to this location.
Jon
Jon,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月11日
liana
liana,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月30日
Amy
Amy,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月17日
It had plenty of restaurants an shopping, the shower was filthy had to buy a magic eraser to clean, pull out couch had mold an soil all on it the sheets had blood all over them pull out couch should have been thrown away
Shannon
Shannon,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Frank
Frank,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月11日
Matthew
Matthew,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年9月7日
john
john,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Lynette the front desk clerk was kind and personable.
Francisco was helpful and has a great memory.
These two employees started my stay off great.
Thanks Lynette and Francisco
Amy
Amy,1 晚旅行
Orbitz 真實旅客評語
8/10 非常好
2024年9月2日
The only problem was the water wasn’t hot but everything else was good