1 hour after check-in I had a knock on my hotel door. Apparently the hotel was experiencing issues with their TVs and a cable company needed access to each room to replace the cable boxes and remotes. I was never told at check-in that the TVs didn't work or that I would need to let strangers into my room. I just wanted to rest after a long day of travel and I wasn't able to. The Front Desk Rep, Ronnie, was extremely rude. Later in the evening I turned on the TV only to find that only the first 7 channels worked. I called down to the Front Desk and asked about the TV since it was supposedly fixed earlier. I was essentially told there was nothing they could do and that the company would be back in the morning and need access to the room again. I explained I was in town for a FUNERAL and really did not want to be disturbed. Ronnie told me there's nothing they can do. Horrible experience and Rep had a nasty attitude. I wouldn't stay here ever again, and you shouldn't either.
Jaz Pariece
1 晚家庭旅遊
10/10
真實旅客
1 晚旅行
6/10
During the night we woke up because the smell of marijuana was so strong in our room. We had a baby in a pack and play by the bathroom door and had to move him because the smell was so strong. The people in the hall and room beside us were also very loud all night. The smell was so bad that it made my daughter and I both feel sick. The door was also broken and was very difficult to open and shut.
真實旅客
1 晚家庭旅遊
8/10
Amazing stay, Kids LOVED the room. My only complaint is breakfast. It really wasn't worth the $11. Bland food, lack of choices for the kids. Staff, Room and Stay otherwise. Was excellent. We will come back some day!
真實旅客
2 晚家庭旅遊
2/10
Our stay was horrible. First, the pool was freezing. There was no extra linen in the room, mind you I had four adults staying in this room could not pull out the bed from the couch because there was no linen on. It. There was no shampoo or body wash in the shower. There was no hand soap on the sink and the Jetter tub. The reason I ordered this room did not work. And they really need to get their elevator fixed. I thought I was going to die every time I used it.
Margaret
1 晚好友同遊
8/10
Wonderful staff convenience and comfortable only mark down was for no room service one of the afternoons, I could have used the refresh on coffee/tea/sugar.
Otherwise perfect!
Alicia
4 晚商務旅行
6/10
Perla
2 晚旅行
10/10
John
1 晚旅行
6/10
When we book the hotel, we choose to pay additional $15 to include the breakfast for 2 people. The hotel does not have a buffet style breakfast, it was a order-at-the-counter style. The hotel ended up charging us for breakfast. This is not acceptable. Who should I talked to about getting my refund?
Tingluen
1 晚旅行
2/10
真實旅客
1 晚旅行
10/10
Sarah
1 晚旅行
8/10
Heather
1 晚旅行
8/10
The suite was fantastic - tons of room for us and our two teenagers. The seating area was nice to play cards. Beds were very comfortable. The gentleman checking us in was very friendly and thorough. Only couple issues were that outside smelled strongly of weed, and the HVAC units would blow cool air for a few minutes before warming up everytime they kicked on. We'd stay here again!
真實旅客
1 晚家庭旅遊
8/10
Marcella
1 晚旅行
2/10
Customer service upon arriving was horrible the lady charged me twice for the same stay $500 for 2 nights management was horrible as well making smart remarks on my bank accounts just horrendous service in general