The place is near the main station Termini, so it's very well accessible. Close to another subway station and very well situated in general. First problem was 'hidden' tourist fee(3,5€/person/night),which was actually at the very last page of room information-maybe it's common in Hotels.com but I haven't experienced it nowhere yet via Booking or Agoda. If there's written total price including all fees and taxes I expect this as a final price. After this a little bit arguing(and paying her the extra tourist fee) she would never answer the phone again if anything needed! I even wrote a sorry message that I found it hidden in the description. There's no excuse for not answering the phone again. There's was no heating in the room, just a broken air-conditioning that couldn't heat anything so we we're feeling cold for the first night and wanted to ask for some extra blanket or something but she never answered. The maid of course didn't understand english so nothing happened with it. We were also told that we would receive a SMALL breakfast the other day. First breakfast wasn't bad with a cup of cappuccino, a glass of orange juice and 2 sweets.Good quality but not what I expected from Continental Breakfast, bui it was served practically to our bed. The second breakfast only consisted of a cup of coffee and just one sweet. Not enough.24 hours access is a plus and very private too. Not everything worked well in the bathroom but ok. Good but the behaviour of the host was unacceptable.