Booked this room during a bad time with storm evacuation stress and in a hurry with overcrowded hotels so we had to use Hotels.com. This created issues with the fees for a pet stay. We booked 3 nights only stayed 2. When discussed with the property manager we settled on one free night and paying pet fees of $30 for 2 nights. We checked out 1 day early and that should have left 1 night on our bill. The final cost for our 2 night stay including fees taxes etc is costing $450.50. That equates to 225.25 per night for an advertised $ $141.00 a night room. This is just wrong overall and possibly borders on price gouging of displaced folks trying to escape a life threatening major storm. Between Hotels.com and Best Western Plus Columbus Ga. Both share the responsibility for this. The hotel made verbal promises that they did not keep. I’m confused at why this seems so difficult as major companies doing business. I just want to pay what is fair and what the verbal contract they suggested at the time of check in with a hotel assistant manager and a desk clerk.
Please look at this and consider correcting a wrong and I will at that time complete the many surveys for satisfaction being sent.
Roger
Roger,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月13日
Julie
Julie,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月6日
Ricky
Ricky,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月22日
.
Cynthia
Cynthia,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月20日
Brad
Brad,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月16日
Angelique
Angelique,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月5日
Beautiful property lots of places in the area
Angelite
Angelite,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月31日
One night stay
The service was excellent and pleasant. The room extremely clean and comfortable.
Denise
Denise,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月29日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年7月28日
The bathroom in our hotel was pretty dirty. Mold on the shower curtain and the mini fridge in the room did not close all the way. The carpet had weird stains on it, so did the walls.
Christian
Christian,3 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2024年7月27日
Na
Kimberly
Kimberly,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月23日
Shower needs to be updated !
Sheldon
Sheldon,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年7月21日
Toilet seat were to kow..
Sheldon
Sheldon,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年7月10日
Nice stay
Frances
Frances,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年7月9日
We liked everything, except the curtains on the window were too long and didnt block out the lights from outside. Also the coffeemaker got stuck when we were trying to make coffee and we couldn't open it. I even asked the woman at the front desk for help and she couldn't get it open either.
Barbara
Barbara,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月4日
Yurii
Yurii,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月4日
Chikera
Chikera,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月29日
Angelique
Angelique,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年6月28日
This past sucks
Our room wasn’t cleaned unless we said something. We had to change our own bed and get clean towels. We need to leave a day early for emergency and they won’t refund one of stay.
Richard
Richard,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年6月26日
Nice but a few minor flaws
The lobby was nice. Checkin was great. The room had a few items that I will remark about. The smell was of an older place. The shower had unappealing walls. The bottom of the bathroom door was well warped. The bathroom exhaust fan was noisy. The curtain did not close. The plumbing in the bathroom was below par, but the beds were great. We missed breakfast due to early surgery. But did get coffee in lobby. Room coffee maker not working per design. The hotel only had 1 ice maker on the 4 th floor that was operational. We were lucky enough to get the ground floor like we requested.