綠松石海洋珊瑚飯店 - 全包式

Terrible employees and service

We stayed 2 nights at coral turquesa and I’m glad we did not book more nights. The service is TERRIBLE! Do not stay here. The employees are rude and lazy, they look at you weird when you ask them for something. The guys at the mexican restaurant are very rude and only treat well who ever they want. Not enough employees at the pool or restaurants, you have to wait a long time to get your drinks and food. It is a clean and big hotel too bad they can’t have good service and genuine staff. Save your money and go somewhere else.

Giselle, 2 晚家庭旅遊, 2021年05月24日

Hotels.com 真實旅客評語

Beautiful beach

Very beautiful. Fun activities. A little bit of a walk to get to the different places. Not close to the city.

Carmen, 1 晚好友同遊, 2021年04月30日

Hotels.com 真實旅客評語

Puerto Morelos

Everything very well set, service, room and food

Alfonso, 1 晚旅行, 2021年04月22日

Hotels.com 真實旅客評語

Beautiful resort!

Beautiful pristine pools and a very welcoming friendly staff. The staff works so hard to keep the beach “seaweed free”. Wonderful festive decorations and events and great talented shows. Our 4th time there and we will return. Many thanks to Enrique our Butler and Mauricio who were very helpful. Very organized Covid testing

Ann, 6 晚家庭旅遊, 2021年04月18日

Hotels.com 真實旅客評語

Great find!

This is a perfect hotel for this pandemic we are going through. Very big, spacious, 3 different pools, and overall, great service, friendly staff. Great if you do not plan on visiting or sight seeing, we stayed the 4 nights there, resting with our 3 year old.

Ernesto Ken, 4 晚家庭旅遊, 2021年04月04日

Hotels.com 真實旅客評語

Family vacation

Enjoyed the stay, place is fine, lunch options were not great. 4 year old loved it. Overall we would not have a problem coming back but unless a deal we would go back to Oceans Riviera Paradise

Daryl, 2 晚家庭旅遊, 2021年04月01日

Hotels.com 真實旅客評語

Fabulous experience with the children. Excellent water park and food.

Dean, 7 晚家庭旅遊, 2021年03月31日

Hotels.com 真實旅客評語

Great Trip

Beautiful birthday & anniversary trip. Our butler was very helpful. We felt like the privilege staff went out of their way to ensure our stay was great. Spa a little more expensive than I’d like, but they did have some deals. This was our 5th time staying here.

5 晚旅行, 2021年03月30日

Hotels.com 真實旅客評語

Great for family vacation!

We had a great vacation. The staff was super friendly. Good beach, rooms were nice and cleaned each day, covid tests were seemless (2 tests were free per room). Obviously covid has changed things down there. But the food was pretty good - nothing amazing, but it was pretty standard for Mexico. I will say though - out of all the resorts we've been to in Mexico, this is a first where guacamole isn't a standard. That was a little sad. Otherwise, take the kids and have a great time! PS - we did have a big group with lots of beautiful teenagers and the staff was really good about keeping weird drunk guys away from them. We were super appreciative of that! :)

Shannon, 5 晚家庭旅遊, 2021年03月22日

Hotels.com 真實旅客評語

Overall good stay & would recommend!

The resort was lovely. Had all restaurants been opened, it would have been better, more dining choices, especially since the property is rather far removed from Cancun & Playa del Carmen. Cab rides to those meccas are not inexpensive & there is no hotel shuttle to take you anywhere. The staff was extremely accommodating to any request for assistance. Italian restaurant was good as well as the Japanese teppanyaki restaurant. The only other restaurant open while we were there was the steakhouse which was ok, but not that great. Feral cats roaming in the steakhouse area was annoying. We are NOT cat people, but knew that would happen, based upon prior reviewer's posts. Route 66 was a bust, open 10pm to 6am, only served hamburger, hotdog & quesadilla with some sort of potato, very limited menu for late night snacks. The AC didn't work all that great, and had it been any later in the spring or summer, the room would have been miserable. If the beach on the non-privilege side would have had seaweed removed, that would have been nice. There was a lot of seaweed, with trash items caught up in it, to step over to get to the ocean. They were short staffed due to only being open 25% - 30% during the weekdays, which is when our stay was. Maybe it will be better on the weekends. Sanitation was great and appreciated. Masks still being worn, thankfully & the included COVID tests were a huge benefit! Timeshare folks were a nuisance & tried to track us down numerous times.

Suzanne, 5 晚旅行, 2021年03月21日

Hotels.com 真實旅客評語